Senior Technical Support Specialist

IN THIS ROLE: 

Ready to take the next steps in your tech career?

This exciting opportunity will guide a team of Technical Assistants and Support Specialists while overseeing all aspects of hardware and software systems—ensuring seamless operations from network configurations to end-user devices. You'll provide hands-on support for everything from AV systems to mobile devices, printers, and telephone, while also maintaining inventories, documentation, and managing projects. You'll collaborate closely with users, vendors, and leadership to recommend and secure the latest technology to keep everything running smoothly. 

WHAT WE NEED: 

• Configures, images, and installs personal workstations and network equipment.
• Packages and installs required workstation software.
• Maintains an accurate inventory of district-owned software and hardware.
• Provides technical assistance and support to end users on the application of technologies and resolution of technical issues.
• Works with vendors to resolve technical problems as needed. 
• Provides back-up support to the Help Desk function.
• Performs moves, additions, and changes to network user accounts.
• Maintains required documentation.
• Maintains statistics on help desk activities.
• Performs moves, adds, and changes of telephones.
• Researches and evaluates the usefulness of new hardware and software products.
• Coordinates and conducts individual training or workshops.
• Provides leadership for assigned projects and/or initiatives.
• Performs other duties as assigned.

WHAT YOU NEED: 

•  Associate’s degree in Computer Science, Information Technology or a related field and minimum of 2-3 years of related experience; or other equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
• CompTIA A+ certification is preferred
• Ability to lift up to 50 lbs.
• Ability to reach, stoop, kneel, crouch and use various tools involved in the installation of computer equipment and other office equipment.
• Visual Acuity – Ability to read extremely small text on equipment. Occasionally work on small components. Ability to identify color coded twisted pair cabling.

SALARY DETAILS: 

$59,666 - $69,195 annually based on relevant prior work experience, with the potential to earn up to $74,513 after employment with Oakland Schools. 

Exempt position / 12-month work year. 

WHY WORK FOR OS? 

Aside from working with talented experts on important initiatives, when you join Oakland Schools, you’ll also get these great benefits:

Pension Plan

OS offers the opportunity to enroll in a pension plan to help support your financial stability.

Full Health Coverage

High quality, low-cost health insurance plans. Employer paid dental, vision, life insurance, short and long-term disability, and well-being benefits

Wellbeing Program

OS utilizes a holistic approach to provide resources that support the wellbeing of our employees.

Professional Learning

OS provides various professional learning opportunities to advance your skill sets with education development.

Flexible Vacation Time

Experience built-in vacation, including time off for winter and spring break and generous leave time, so you can have a healthy work-life balance.

Other Perks

You’re eligible for preferred pricing on pet insurance, legal coverage for most of your legal needs, and additional life insurance.
 

WHO WE ARE: 

Oakland Schools (OS) is an Intermediate School District (ISD) focused on providing educational and technology services to local school districts in a cost-effective manner to provide students with a superior education. We also operate our Oakland Schools Technical Campuses (OSTC) and Virtual Learning Academy Consortium (VLAC). You will help students have the best learning experience possible through your work at OS! To learn more about us, visit https://www.oakland.k12.mi.us/about.

HOW TO APPLY: 

To apply, please use the Oakland Human Resource Consortium (OHRC) website. You will need to make an account on the OHRC website to apply.  

Oakland Schools is a member of the OHRC. Once you create your account, you will be able to apply for positions within our district as well as positions available through other member districts. All applications must be completed on the OHRC website. Please do not email or fax application materials to Oakland Schools.  

POSITION DEADLINE: Applications will be accepted until March 20, 2025.

NOTE: Interested candidates must be available to interview late March and early April.

For questions regarding this position, please contact recruiting@oakland.k12.mi.us

In accordance with state and federal law, Oakland Schools does not discriminate, nor permit discrimination, on the basis of race, color, national origin, ethnicity, religion, sex, pregnancy or parental status, gender identity, gender expression, sexual orientation, disability, age, height, weight, marital status, military service, veteran status, genetic information,  or any other legally protected status, in its educational programs and activities, employment, or enrollment. The District also provides equal access to the Boy Scouts and other designated youth groups. For questions or complaints regarding unlawful discrimination or harassment, employees should contact the Assistant Superintendent of Human Resources, Personnel Management and Labor Relations at (248) 209-2429 or HR@oakland.k12.mi.us. Students and others should contact the Civil Rights/Title IX Coordinator at (248) 209-2590 or Jacqueline.Zablocki@oakland.k12.mi.us. 

This job posting is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified. Incumbents may be asked to perform additional duties as required by his/her supervisor.