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The Network Intern assists IT teams with maintaining, troubleshooting, and improving computer and network systems throughout the MBTA. They will work under the guidance of more experienced network engineers / administrators, gaining hands-on experience with network devices, protocols, and security measures. Networking concepts used at the MBTA include TCP/IP, DNS, DHCP, subnets, VLANs, etc.

The most qualified (or ideal) candidate would have an Associate’s degree or equivalent in an Information Technology related field, with at least one (1) year of experience in computer / network administration, and above average communication skills. We are looking to hire one (1) intern, who will work five (5) days in-office (40 hours per week) for at least three (3) months.

Please note that this internship is for undergraduate college students only.

 

Principal Duties and Responsibilities 

 

  • Assist with monitoring and maintenance of LAN/WAN networks, firewalls, routers, switches, and wireless access points.
  • Perform basic troubleshooting of network connectivity issues across agency offices, transit hubs, and vehicle systems.
  • Support network documentation efforts, including diagrams, IP address records, hardware inventories, and change logs.
  • Assist in implementing network security measures, including user access controls, patch management, and firewall rule reviews.
  • Participate in network performance monitoring using agency tools (SNMP, syslog, Wireshark, etc.).
  • Help with setup and configuration of hardware such as servers, switches, and cabling in data centers as well as remote locations.
  • Provide technical support to agency staff with guidance from IT team.
  • Learn and adhere to all cybersecurity, privacy, and public-sector compliance standards relevant to transit operations.
  • Participate in team / staff meetings, organization events, fieldwork, project teams, or other duties as needed.
  • Perform all other duties and projects that may be assigned.

* The statements contained in this job description are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

 

Minimum Education 

 

  • Enrolled, for entire duration of employment, in an Associate’s or Bachelor’s degree program of an accredited college / university in Information Technology, Computer Science, Network Administration, or related field.

 

Minimum Experience and Required Skills

  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, subnets, VLANs, etc.).
  • Familiarity with Windows and/or Linux operating systems.
  • Eagerness to learn and apply new technologies in real-world environments.
  • Advanced communication skills.
  • Ability to work both independently and as part of a team.
  • Ability to independently commute to assigned work locations in the Boston, MA metro area, as required by the role.
  • Authorized to work in the United States (international students in CPT, STEM, or OPT programs through a university are eligible to apply).

* The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required.