IT Services Manager

THE CURRENT VACANCY IS IN THE SHASTA COUNTY

INFORMATION TECHNOLOGY DEPARTMENT

ORAL EXAM IS TENTATIVELY SCHEDULED FOR AUGUST 2025

SEE “SPECIAL REQUIREMENT” SECTION REGARDING 

POSSESSION OF A VALID DRIVER’S LICENSE 

RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED

FINAL FILING DATE: AUGUST 06, 2025 AT 12:00 PM

SALARY INFORMATION

$8,698 – $11,101 APPROXIMATE MONTHLY* / $50.18 – 64.04 APPROXIMATE HOURLY*

*Please refer to the appropriate Bargaining Unit Memorandum of Understanding for potential future salary increases* Please visit https://www.shastacounty.gov/personnel/page/labor-agreements-mous.

ABOUT SHASTA COUNTY

Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere.  With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.

ABOUT THE DEPARTMENT

Information Technology

Information Technology provides electronic data processing services to County departments including systems development and maintenance, computer programming, network management, computer operations, and personal computer support. Information Technology also assists departments with the selection and acquisition of their computer systems and personal computers. All telephone, voice mail, and related telecommunication equipment is installed, maintained, and upgraded by this department.

ABOUT THE POSITION

Under general direction, to assist in the administration, management, supervision and coordination of the different service and support divisions of the Information Technology (IT) Department; which include Infrastructure, Geographic Information Systems (GIS), Desktop Support, and Software Development, and to perform related work as required.

This position is based on-site at Shasta County offices in Redding, CA and is not eligible for remote work.

DISTINGUISHING CHARACTERISTICS

Incumbents in this position report to the Chief Information Officer and is expected to work independently and to carry out complex and varied assignments without detailed instruction. The IT Services Manager manages and coordinates the development, deployment, use, and maintenance of IT technology, data and services throughout County departments and agencies, encourages and supports countywide utilization of IT and manages the delivery of IT services in the County and large scale, enterprise class systems. This position oversees the planning and implementation of IT technology (hardware, computers, software, data, and applications); ensures that the technical work and responsibilities are carried out effectively; performs administrative responsibilities including budgetary and team management tasks. Collaborates with other area managers within the IT Department to recommend and implement operational policies and procedures. Coordinates workload and timelines, and supervises the work performed within the assigned divisions. Each IT Services Manager will focus on a division with one or more assigned functional areas of responsibility and focus on strategic initiatives as well as the day to day activities. The functional areas for assignment include; call center, commercial application support, computer operations, desktop hardware support, desktop software support, file and print services, fiscal services, network, systems administration, systems and programming, GIS, telecommunications, and cabling/wiring.

IDEAL CANDIDATE

The ideal candidate will have a minimum of two (2) years supervisory or managerial experience that demonstrates a track record of strong leadership; strong organizational skills; excellent analytical skills; strong communication skills; is comfortable expressing ideas, concepts, and opposing viewpoints, participating in dialogue and debate with peers, subordinates, and superiors to arrive at better understandings; will have the demonstrated ability to understand complex technical concepts along with the demonstrated ability to communicate complex technical concepts in “layman’s” terms to a non-technical audience; and will have a passion for participating in and contributing towards a highly successful IT organization.  Candidate will also have knowledge and hands on experience in managing Desktop services teams and operations including, call center desktop hardware configuration and deployment, IT contracts analysis for security and environment compliance, and project management. 

EXAMPLES OF DUTIES

Participates with the Chief Information Officer in the development of strategic planning and creation of policies and programs for the overall function of the IT Department.

Develops County IT standards and operating procedures for distributed (departmental) deployment of technology and usage. These include data standards, programming standards, workflow processes, and data update maintenance procedures. Provides technical advice and recommends policies, procedures, enhancements and services regarding data and applications.

Meets with vendors and technical consultants to identify problems and potential solutions. Negotiates service contracts with vendors and consultants.

This position requires the ability to learn and supervise tasks related to specific IT divisions/functional areas within the IT Department. An incumbent is responsible to supervise one or more of the following specialized functional areas where staff perform the following duties:

In the Call Center, provide front line customer service; call management; web frequently asked questions (FAQs); user training; service request creation, and tracking; manage groups/ users and organization units within Active Directory; and Smart phone setup and support.

In Desktop Software Support and Effort Management, work closely with County department liaisons; determine and meet user requirements; perform feasibility studies; maintain packaged software as well as commercial vendor software; prepare documentation; provide user training; lead small, medium and large efforts/projects including timeliness and tracking.

In Desktop Hardware Support, maintain and support computer hardware, operating systems, software, hardware configurations, and peripherals (printers, scanners, etc.); handle the evaluation, testing, troubleshooting, and surplus of equipment; use remote tools to manage and control updates to deployed workstations across the local and wide area networks.

In Computer Operations, monitor, maintain, and support computer room systems; downtime scheduling; configure and maintain backup/recovery strategies; analyze equipment downtime; solve error conditions; and maintain run schedules.

In Systems Administration including File and Print Services; Email, Anti-Spam; Domain Name Services (DNS); Active Directory (AD); Storage Area Network (SAN) and Network Attached Storage (NAS) devices; Virtual Server and Desktop environments; research, evaluate and make recommendations concerning operating systems environment and software; provides support and maintenance; and maintains technical library.

In Fiscal Services, conduct compatibility and functionality research, establish and maintain process and procedure for acquisition of hardware and software, collect data and prepare annual IT rates and budget, oversee all IT Departmental accounts payable and accounts receivable processes; process claims, process payroll, structure IT billing including but not limited to track expenses and inventory, and execution of necessary personnel paperwork.

In Network, research, evaluate, plan, coordinate, install, test, monitor and maintain/support County network components Local Area Network/Wide Area Network (LAN/WAN, including fiber, transmission circuit (T-1), Ethernet, etc.); provide administration for equipment such as firewalls, Intrusion Prevention System (IPS) devices, load balancers, Inter/Intranet devices, switches, hubs, and routers; Virtual Private Network (VPN) access devices, wireless access; evaluate, install and support software to troubleshoot, monitor and secure the County network.

In Telecommunications, research, design, installation, repair and oversee operations of all County telecommunications systems, including Voicemail, Voice over Internet Protocol (VOIP) and Unified messaging.

In Cabling and Wiring, quote and install appropriate cabling as dictated by current IT standards from wall outlet to telephone/data closets; terminate wires on jacks or blocks; test to ensure specifications are met; work in/on existing structures, remodels, and new construction; follow all County policies and procedures related to safety including working with asbestos containing materials.

In Systems and Programming, perform a variety of functions related to custom software development and support; perform analysis, design, coding, testing and debugging for business systems of high complexity; design and maintain efficient data base and file structures; support the County Internet and Intranet Web Sites; which includes monitoring, troubleshooting, and fine tuning; user group facilitation; and developing infrastructure applications.

In GIS, perform a variety of functions related to the coordination of efforts involved with a decentralized GIS system; coordinate/chair the GIS Advisory Committee; coordinate, draft, and execute MOUs between departments or between agencies for the sharing and use of GIS data; coordinate, track, and respond to multi-department GIS public records requests; develop and conduct countywide GIS training; lead grant writing efforts related to GIS funding; coordinate maintenance of countywide base map; quality control of GIS data and metadata and geographically referenced databases; design and maintain efficient data base and file structures; coordinate and facilitate use of interns; manage priorities, activities and timelines for GIS daily operations and projects; manage the evaluation, testing, monitoring, and support of GIS related software, hardware, applications, web sites and peripherals (plotters, scanners, digitizers, etc.).

Manage projects comprised of internal staff, County departmental staff, and external contractors to provide quality products and services to customer specifications. Represent the County with vendors, and public and private agencies to implement and share data; meet with department heads, managers, vendors and others to solicit cooperation and resolve problems; represent the County on local, regional and State committees.

Incumbents will be responsible to lead in a manner that motivates staff to provide excellent customer service; assigns, reviews and evaluates work; coordinates efforts between assigned functional areas and other divisional areas; participates in the recruitment and selection of professional and qualified staff; ensure staff are properly trained to perform their duties competently; monitors work to make sure staff is efficient and delivering services in a timely manner; interact with representatives from other Shasta County departments, agencies and vendors; participates in budget preparation; manages divisional budget, time tracking and billing information; direct staff in the preparation of project plans, documentation, and other related written documents; instruct staff in the adherence to standards and policies; participate in the development of strategic planning, creation of policies and programs for the overall function of the IT Department; and incumbents should have extensive knowledge of and may be required to perform some or all of the duties required of staff in the job classifications assigned to manage.

QUALIFICATIONS

It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.

Any combination of education and experience sufficient to directly demonstrate possession and application of the following in the specialized divisional area assigned to manage:

Knowledge of: Principles of enterprise-wide information service systems, including information technology architectures, standards implementation and cooperative management; standards-based information processing and management principles; including data standards and metadata standards of County departments and relevant State and Federal agencies; information technology infrastructure and operating principles, including relational database management systems, object-based application design principles, distributed network architectures, and web-based distribution methods; principles and practices of supervision, staff development, organization, administration and personnel management; techniques of project management coordination; IT system architecture, functions and capabilities, programming languages and limitations.

Ability to: Communicate effectively with diverse County department managers and technical staff in order to foster consensus and build cooperative information workflows and deployment; manage projects comprised of internal staff, County departmental staff and external contractors to provide quality products and services to customer specifications on time and within budget; communicate effectively, orally and in writing, to explain and promote the deployment of IT; understand IT business process of County departments and the value-added application of IT technology; conduct Business Process Reengineering and strategic planning studies for departmental users, leading to IT implementation plans and projects; promote and maintain a team environment; plan, organize, direct and coordinate staff activities; select, supervise, assist and evaluate staff; understand highly complex information technology systems and issues; analyze, develop, explain and promote public policy recommendations related to IT technology and IT professional services; present items in front of the Board when necessary.

MINIMUM QUALIFICATIONS 

The minimum qualifications for this position are sixty (60) units of college with course work in Computer Science (or) completion of recognized curriculum in computer Sciences and a minimum of five (5) years of progressively responsible experience including but not limited to desktop support, infrastructure support, GIS, programming and software development, business analysis; of which two (2) years must have been in a lead, supervisory, or management capacity. Additional experience may be substituted for the required education on a year-for-year basis. Possession of any of the following certificates is preferred; Microsoft Certified Systems Administrator (MCSA), Microsoft Certified IT Professional (MCITP), Microsoft Certified Technology Specialist (MCTS), Information Technology Infrastructure Library (ITIL) Foundation, ITIL Practitioner, ITIL Manager, Computing Technology Industry Association (CompTIA) Network +, Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Cisco Certified Design Associate (CCDA), Cisco Certified Security Professional (CCSP), Building Industry Consulting Services International (BICSI) Registered Communications Distribution Designer (RCDD).

SPECIAL REQUIREMENTS

• Possession of a valid California driver’s license.

SUPPLEMENTAL QUESTIONS

Responses to the following must be submitted with a completed application.

1. I acknowledge this position requires full-time, on-site attendance at Shasta County offices in Redding, CA.  Yes/No
2. Please check each that apply:

• Completed Sixty (60) units of college with course work in Computer Science
• Completion of a recognized curriculum in Computer Sciences
• Five (5) or more years of progressively responsible experience including but not limited to desktop support, infrastructure support, GIS, programming and software development, business analysis; of which two (2) years must have been in a lead, supervisory, or management capacity.
• Additional experience may be substituted for the required education on a year-for-year basis.
• None

1. If “Yes” to one or more areas in supplemental question number 2, please clarify how you meet each of those criteria. Include relevant information, such as school and courses and/or job title(s), employment dates, along with the job duties explaining your experience. If “None”, write “N/A.”
2. Please check all that you possess:

• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified IT Professional (MCITP)
• Microsoft Certified Technology Specialist (MCTS)
• Information Technology Infrastructure Library (ITIL)
• Foundation, ITIL Practitioner, ITIL Manager
• Computing Technology Industry Association (CompTIA)
• Network +, Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)
• Cisco Certified Design Associate (CCDA)
• Cisco Certified Security Professional (CCSP)
• Building Industry Consulting Services International (BICSI)
• Registered Communications Distribution Designer (RCDD)
• None

1. Identify three (3) qualities or traits that you believe are important for a successful manager to possess. For each, describe how you fulfill these qualities. Be specific.
2. As an Information Technology Services Manager, what specific tasks would you undertake and hope to accomplish within the first 60 days, first six (6) months, and first year?
3. Describe your experience with setting expectations and monitoring outcomes for direct reports or teams. Describe how you handled a situation if those outcomes did not meet your expected level of success.  If none, please type “N/A”.
4. Describe your experience with M365, Active Directory, and Group Policy.  If none, please type “N/A”. Describe a project where you directed or guided the work of Desktop staff, and what help or guidance you provided them to meet a critical deadline.  If none, please type “N/A”.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Employee needs to be able to handle multiple tasks with shifting priorities.

OTHER CONSIDERATIONS

• All new employees are required to have their paycheck directly deposited to a bank account.
• Some positions may require a valid California driver's license and acceptable driving record according to County policy.
• Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position.
• As part of the selection process, all individuals provided with a preliminary offer of employment with Shasta County will be subject to a background investigation, including a criminal history check (primarily completed through the taking of fingerprints). An image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history, (if any), will be evaluated along with the other information received in connection with your application. Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position. The nature of the offense, the date of the offense, the surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered. 
• Based on the results of the background investigation and criminal history check, applicants may then be provided with an offer of employment conditioned on the results of a medical examination, which includes drug/alcohol testing. 
• Shasta County participates in E-Verify. For more information visit https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf. If you do not have internet access, contact Personnel at (530) 225-5515 to request a flyer.  
• Employees in this classification are covered under the CalPERS retirement program. Depending on the provisions of the California Public Employees’ Pension Reform Act (PEPRA) and other applicable laws, an employee in this classification will be covered under one of the following CalPERS retirement formulas: (1) 2% at 55, (2) 2% at 60, or (3) 2% at 62. An employee in this classification will also contribute up to 9.5% his/her pay to this plan or will contribute such other amount to the plan as authorized by PEPRA and other applicable laws. Please visit our employees benefit page at https://www.shastacounty.gov/personnel/page/employee-benefitsfor additional information regarding benefits and CalPERS coverage information. The provisions in this flyer and on the County website are for information purposes only. To the extent the provisions of the flyer or the County website are inconsistent with PEPRA and other applicable laws, PEPRA and other applicable laws shall govern.
• In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly.
• Positions in this classification are covered by a collective bargaining agreement between the County and Mid-Management Bargaining Unit (MMBU).

APPLICATION & SELECTION PROCEDURES

Shasta County Personnel will accept applications and responses to the supplemental questions until 12:00 p.m., on August 06, 2025. A Resume and/or Cover Letter will be accepted in addition to the application form but will not serve as a substitute for a completed application. It is not acceptable to complete the application with statements such as, “Refer to Resume and/or Cover Letter,” or “See Attached Resume and/or Cover Letter” the employment application must be completed in its entirety prior to submission. Incomplete applications will not be processed. Closing date postmarks or faxes will NOT be accepted. This recruitment will establish a list that may or may not be used by other departments. Prior applicants must reapply to be considered. 

Applicants will be screened and those considered best qualified will be invited to appear for an oral and/or written examination. Meeting the announced requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof. 

Veterans' Credit: Veterans (as defined by California Government Code section 18973) who have been discharged from military service under conditions other than dishonorable and who receive a passing score on all components of the employment examinations (up to and including oral examinations) shall receive credit for an additional five points to be added to their final examination score. To be considered for this credit, a veteran MUST provide a copy of his or her discharge document (DD-214 or equivalent) and information as to the type of discharge (honorable, dishonorable, etc.) WITH THE EMPLOYMENT APPLICATION ON OR BEFORE THE FINAL FILING DATE.

Applicants are encouraged to apply on-line at www.ShastaCountyCareers.com or submit an application to the Shasta County Personnel Office.

Arrangements may be made to accommodate applicants with disabilities. Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin. Shasta County does not discriminate on the basis of disability. If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at (530) 225-5515; relay service (800) 735-2922; fax (530) 225-5345.

Shasta County will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Shasta County is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act.

SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Shasta County Personnel

1450 Court Street, Suite 348; Redding, CA 96001; (530) 225-5515