Salesforce Marketing Cloud Intern - Fall 2025

Internship Term: Fall 2025 (September - December)

Internship Location: on-site in Indianapolis, IN

Anticipated Time Commitment: approximately 30 hours per week

The Salesforce Marketing Cloud Intern will assist in a variety of responsibilities related to Salesforce Marketing Cloud. This intern will report to the Marketing Cloud Manager as a member of the Customer Engagement team. We are looking for a current student interested in building hands-on experience in email and SMS marketing, specifically working within Salesforce Marketing Cloud while supporting various business units for Pacers Sports & Entertainment.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Assist with all business units within Salesforce Marketing Cloud: Indiana Pacers, Indiana Fever, Noblesville Boom, and Gainbridge Fieldhouse.
• Assist with building out email campaigns, analytic reports, and dashboards.
• Assist with Journey Builder creation and Automation Studio.
• Assist with building out the SMS subscriber list and engagement initiatives.
• Identify cross-channel trends and engagement behavior.
• Assist with projects within the CRM as needed.
• Other duties and projects as assigned.

REQUIRED QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• Currently a junior, senior, or graduate student pursuing a bachelor's or master's degree in Business, Analytics, Marketing, or related major.
• Ability to work and report to the Indianapolis office 3 - 4 days per week.
• Basic understanding of digital marketing efforts.
• Basic knowledge of email, SMS, and push notifications.
• Exposure to Salesforce (Marketing Cloud, Sales / Service Cloud, Trailhead).
• Organized and highly self-motivated.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret instructions and reports. Ability to write reports and correspondence with extremely high accuracy and attention to detail. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Ability to communicate and sell ideas to peers and executives. Ability to create and deliver presentations to all levels of employees and upper management.

MATHEMATICAL SKILLS:

Ability to apply mathematical operations to develop ROI analyses and present reports.

REASONING ABILITY:

Ability to define problems, collect information, establish facts, draw valid conclusions and make recommendations.

PROBLEM-SOLVING REQUIREMENTS:

Must be able to see projects through to completion through creative, logical, and technical means. Must always take initiative to learn new technology and find solutions for existing challenges.

PHYSICAL & ENVIRONMENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use a telephone, use a computer, speak, hear, and write.

The noise level in the office work environment is usually moderate. The noise level in the Fieldhouse / game environment is usually loud. The stress level may become high during certain times of the year.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, gender identity, marital status, disability status, protected veteran status, or any other characteristic protected by law.