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Five9 System Administrator- IT

DaBella Exteriors LLC
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Job Summary:

DaBella is looking for a motivated Five9 Administrator to support and enhance our contact center operations. In this hands-on role, you’ll work with the Five9 platform to maintain IVRs, queues, SMS/chat, and assist with reporting, troubleshooting, and user support. This is a great opportunity to grow your technical skills and make a direct impact on team performance.

 

Position Type: In person/On-Site

Schedule: Monday – Friday, 2:30 PM – 9:30 PM, with rotating weekends

Compensation: $80k-$90k Salary

 

Key Responsibilities:

  • Assist with IVR, queue, SMS, and chat configurations in Five9
  • Support call routing, agent skills, and campaign setup
  • Help provision phone numbers and messaging flows
  • Generate reports on performance metrics
  • Troubleshoot and resolve user issues per SLAs
  • Collaborate with teams to improve system usability
  • Document processes and create user guides
  • Begin learning Salesforce system integrations

 

Requirements:

  • 6 months–2 years experience in a call center environment
  • Strong communication and problem-solving skills
  • Proficiency in Microsoft Office
  • High school diploma required; Bachelor’s preferred
  • IT support experience a plus
  • Occasional travel (up to 10%)

 

Benefits: Employees and their families are eligible to enroll in:

  • Medical, Dental, and Vision
  • Health Savings Account (HSA)
  • Company Sponsored Life Insurance
  • Supplemental Life Insurance
  • Long-term and short-term disability
  • Accident protection
  • Employee assistance program - access to counseling services and other tools to improve work/family/life balance
  • Pet Insurance for your furry family member
  • 401k plan

Additional Insurance Programs including:

  • UHC Rewards
  • Rally Health
  • One Pass Select (gym membership subscription)
    Additional Perks:
  • VPTO (Volunteer paid time off) year-round incentives to give back to your local community
  • Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
  • Relocation opportunities to other branches across the nation

Each DaBella Employee receives:

  • 80 hours of Paid Time Off annually with incremental increases
  • 6 paid holidays during a calendar year effective day one of employment

For more information, please visit DaBella.us