Helpdesk Technician for Student Affairs and Diversity IT

This is a Fall 2025 internship with flexible training, the potential to start in the summer, and the possibility to continue employment beyond the Fall semester.

The Helpdesk Technician for Student Affairs & Diversity IT is part of a team of student employees responsible for providing technical assistance and support related to computer systems, hardware, and software throughout 20+ departments within the division of Student Affairs & Diversity.

Some duties and responsibilities include:

·   Determine users technical needs and provide them with appropriate solutions.

·   Install hardware, software and device drivers on standalone computers.

·   Test computer peripherals, hardware and software to ensure that they are working appropriately.

·   Upgrade software, patches and operating systems on a continuous basis.

·   Troubleshoot hardware and software problems.

·   Act as a technical resource to assist users with resolving computer issues.

·   Answer tickets, emails and in person computer problems.

·   Troubleshoot basic network connectivity problems.

·   Maintain documentation of technical maintenance procedures and general help documents.

Minimum Qualifications:

·   IT/CS/MIS major preferred. Other majors will be considered with minimum qualifications and/or experience met.

·   Must be able to learn and support new and quickly-changing technologies.

·   Ability to research solutions or information regarding technical issues.

·   Ability to work independently and effectively without direct supervision.

·   Excellent written and oral communication skills.

·   Detail oriented.

·   Ability to communicate information technology concepts effectively with others.

Desired Qualifications:

·   Microsoft Windows and Mac OS troubleshooting experience.

·   Microsoft Office experience.

·   Hardware troubleshooting experience.

·   Google Workspace experience. 

·   Hardware troubleshooting experience.

We may consider continuing employment beyond the Fall semester contingent upon student interest and performance evaluations.