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Developer, Digital Workspace

Chipotle Mexican Grill
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Developer, Digital Workplace

CMG Strategy Co., LLC seeks Developer, Digital Workspace in Columbus, OH.

  • Assisting in the architecture, strategic configuration, and optimization of ServiceNow modules and applications to align with organizational goals, ensuring scalable and future-proof implementations. (7%) 
  • Acting as a key liaison between technical teams and executive stakeholders, delivering strategic insights, managing expectations, and ensuring transparency around platform initiatives, risks, and deliverables. (5%)
  • Helping automate initiatives by evaluating enterprise workflows, leveraging orchestration, scripting, and workflow capabilities within ServiceNow. (6%)
  • Serving as a strategic partner to cross-functional teams by developing workflows and integrations that drive efficiency. (5%)
  • Building reports that empower leadership with actionable insights, predictive trends, and data-driven decision-making capabilities. (5%)
  • Proactively identifying business opportunities and supporting cross-functional initiatives to implement refined, value-driven processes aligned with organizational strategy. (3%)
  • Consulting on infrastructure architecture and capacity planning, ensuring platform scalability, resilience, and integration alignment with enterprise IT standards and business growth. (3%)
  • Experience in Apex programming language, Visualforce, Lightning Web Components, and Salesforce APIs to develop customized solutions within the ServiceCloud platform. (7%)
  • Building customizations for Salesforce Service Cloud Console, optimizing agent workflows, and enhancing their productivity through automation and visualization tools. (7%)
  • Developing integrations between ServiceCloud and other systems, such as CRM, ERP, or ticketing platforms. This involves utilizing Salesforce APIs, middleware tools, and understanding data exchange protocols. (7%)
  • Collaborating with vendors and service providers related to ServiceNow, including managing integrations, and resolving vendor-related issues. (5%)
  • Monitoring ServiceNow performance, identifying bottlenecks, and implementing measures to optimize performance, such as database tuning, code optimization, and capacity planning. (7%)
  • Proficient in scripting languages like JavaScript, AngularJS, and Glide scripting to build complex customizations, workflows, integrations, and applications within the ServiceNow platform. (7%)
  • Designing and developing robust APIs to integrate ServiceNow with other systems, including cloud services, databases, and third-party applications. This involves understanding RESTful API principles, authentication mechanisms, and data exchange formats. (7%)
  • Leading the design and implementation of complex integrations between ServiceNow and other enterprise systems, ensuring seamless data flow, synchronization, and error handling. (9%)
  • Providing technical guidance, mentorship, and support to junior developers, fostering their growth and development within the ServiceNow ecosystem. (5%)
  • Managing ServiceNow & Salesforce upgrades and patches, coordinating testing, and ensuring seamless transition to new versions. (5%) 

Requirements:

  • Must have a Bachelor's degree (or its foreign equivalent) in Computer Science, Information Systems, Computer Engineering, or related IT discipline.
  • Must have the Salesforce Certified Administrator certification and either the Salesforce Certified Service Cloud Consultant or ServiceNow Certified Administrator certification. 
  • Must have 2+ years’ experience administering, developing, architecting, and supporting ServiceNow or Salesforce. 
  • Must include experience designing enterprise level account-contact relationships, integrating ServiceNow or Salesforce into 3rd party tools such as chat, loyalty platforms, and omni channel; leveraging existing API's with data management systems such as Data warehouse/Snowflake/ServiceNow; and creating automations utilizing process builder and flow.

Hybrid telecommuting role with certain days in office in Columbus, OH and certain days remote within commuting distance. Salary range: $101,899 to $110,000 per year. Submit resume at: https://tinyurl.com/cmgdvlpr.