You are viewing a preview of this job. Log in or register to view more details about this job.

AI Solutions Developer

Foam Factory, Inc.
Email

AI Solutions Developer

About Us

Foam Factory began over 30 years ago as a family-owned business and has grown into a global leader in the foam, rubber, sponge, and upholstery industry. From our humble beginnings, we have evolved into a company that fabricates and distributes a wide range of products, serving both individuals and businesses around the world.

With the uses for foam continually expanding — from commercial and industrial applications to everyday comforts at home — Foam Factory’s unique ability to combine manufacturing and retail allows us to offer unmatched customization at the lowest possible cost. Our mission is simple: to help our customers with their foam needs by providing innovative, high-quality solutions tailored to their specific needs.

Operating from our 310,000-square-foot facility in Southeast Michigan, we maintain a vast inventory to ensure fast, cost-effective service. Our continued investment in advanced technologies, such as computer-controlled machinery and modern manufacturing processes, allows us to deliver precision, efficiency, and versatility in everything we do.

At Foam Factory, innovation comes from the creativity of our team and customers. Whether it's packaging, bedding, furniture, flooring, or entirely new applications, we are committed to finding practical, affordable solutions while delivering exceptional service.

By joining our team, you will be part of a company that values ingenuity, growth, and continuous improvement, helping us shape the future of our industry and provide products that make a difference worldwide.

Position Overview

The AI Solutions Developer will develop and implement software solutions using large language models (LLMs), such as ChatGPT, to streamline operations across multiple departments, including customer service, order processing, quoting, accounting, and administration.

This role combines technical development, business process automation, and cross-departmental collaboration to create smart, scalable systems that ensure accuracy, compliance, and efficiency in day-to-day operations.

The ideal candidate has a blend of software development expertise and a strong willingness to learn business workflows, especially those related to customer interactions, accounting, and administrative support.

Key Responsibilities

AI-Powered Customer Solutions

  • Build and maintain AI-driven systems that generate accurate customer job quotes based on company policies, pricing models, and historical data.
  • Develop AI tools to answer technical customer questions via email in a clear, consistent, and policy-compliant manner.
  • Support phone-based workflows by creating systems to log and process simple orders, freeing up customer service representatives for higher-level tasks.
  • Continuously refine AI prompts and algorithms to ensure reliability and customer satisfaction.

Operational Workflow Automation

  • Design solutions to assist order data entry clerks and customer service teams, reducing manual data entry and improving overall speed and accuracy.
  • Identify inefficiencies in internal processes and build AI integrations to optimize workflows across departments.
  • Create dashboards or reporting tools to provide real-time visibility into quoting, order processing, and customer service metrics.

Accounting & Administrative Assistance

  • Develop AI tools to assist with routine accounting tasks, such as invoice generation, payment tracking, expense categorization, and report preparation.
  • Automate data entry and reconciliation processes to reduce errors and save time for accounting staff.
  • Build solutions to handle administrative tasks, including document preparation, internal communications, and scheduling assistance.
  • Ensure that all outputs comply with financial regulations and company policies, maintaining data privacy and accuracy.

Data Integrity & Compliance

  • Implement strict safeguards and validation checks to ensure AI-generated outputs are accurate and align with company policies.
  • Collaborate with compliance officers and management to ensure adherence to industry standards and legal requirements, especially regarding customer and financial data.

Cross-Team Collaboration & Training

  • Work closely with customer service, accounting, operations, and IT teams to understand needs and translate them into effective technical solutions.
  • Provide training and ongoing support to staff using new AI-driven tools and processes.
  • Serve as a liaison between technical teams and business users to ensure seamless adoption of AI systems.

Required Qualifications

  • Proven experience in software development, with a focus on AI/ML integration or business process automation.
  • Strong programming skills (e.g., Python, JavaScript, or similar languages).
  • Experience working with AI platforms and LLM APIs such as OpenAI, Azure AI, or similar technologies.
  • Knowledge of API integration, database management, and secure software development practices.
  • Ability to analyze business workflows and translate them into efficient technical solutions.
  • Strong problem-solving skills and attention to detail, especially regarding data accuracy.
  • Excellent communication skills, with the ability to work effectively with both technical and non-technical teams.

Preferred Qualifications

  • Familiarity with prompt engineering and fine-tuning LLMs for business-specific use cases.
  • Background in process automation, robotic process automation (RPA), or similar fields.
  • Understanding of data privacy regulations and compliance best practices.
  • Bachelor’s degree in computer science or related degree.

Why Join Us      

  • Be part of a company that embraces innovation and cutting-edge AI technologies.
  • Work on meaningful projects that directly improve customer satisfaction and internal efficiency.
  • Collaborative and supportive work environment with opportunities for career growth.
  • Competitive salary, benefits package, and professional development opportunities.
  • The chance to shape the future of AI-driven business processes.

 Hours

  • Part time or full time between 9:00am to 5:30pm Monday to Friday 
    Work on meaningful projects that directly improve customer satisfaction and internal efficiency.
  • All work needs to be done on-site, no remote work.