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OU Tech Center IT Support Technician

Oakland University
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Job Description

Student technician who provides IT support services to customers by telephone, face-to-face, online chat, remote, and email communication. Install and service systems and products for OU faculty and staff on university-owned devices and account setup and information to current students and emeritus faculty. Information support representative for Oakland University in a call center environment.


A list of job duties includes:

  • Determine users’ technical needs and provide them with appropriate solutions
  • Install hardware, software, and device drivers on standalone computers
  • Test computers, peripherals, hardware, and software to ensure that they are working appropriately
  • Upgrade software, patches, and operating systems on a continuous basis
  • Install and configure monitors, mice, keyboards, and printers
  • Troubleshoot hardware and software problems
  • Act as a technical resource to assist users with resolving computer technology issues
  • Handle telephone calls, emails, and in-person customer service pertaining to users’ technology problems in the ticketing system
  • Ensure that all computers are secured effectively by installing and updating antivirus software and running scans
  • Assist users on how to perform tasks on common software such as Word, Excel, Access, PowerPoint, Outlook, Mac Mail, Zoom, Google Meet, Chat and Calendar.
  • Analyze network problems
  • Explain the role of network applications (Clearpass) to the end users
  • Maintain documentation of technical maintenance procedures and general help documents
  • Schedule appointments in a call center environment
  • Special projects as assigned
  • Act as an Oakland University information resource to assist customers

 

Desired Qualifications:

  • Windows O/S knowledge (deployment and troubleshooting)
  • Mac O/S knowledge (deployment and troubleshooting)
  • Google Suite knowledge (Chat/Meet/Gmail/Drive/Doc/Sheets/Forms)
  • MS Office knowledge (Word, Excel, PowerPoint, Access, Outlook)
  • Computer peripherals (keyboards, monitors, mice, printers, scanners, digital pencils)
  • Familiar with Mobile devices such as phones, tablets, etc.
  • General networking troubleshooting


 

OU Tech Center offers a learning environment, flexible hours (Mon-Fri, 8am-5pm), and a great opportunity to learn about desktop support. Applicants must be current Oakland University students to qualify for this position.