Computer Support Technician

IT Computer Technician / Computer User Support Specialist

Job duties brainstorm

• Set up and configure computers and peripheral equipment such as printers, scanners, etc
• Install computer software
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Perform audits and tests on computer systems, networks and hardware to ensure it is functioning properly
• Respond to support requests and assist in troubleshooting any problems that arise; Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Attempt to replicate reported technical problems and look for solutions
• Ensure all software and hardware is up-to-date and install updates as required
• Perform routine preventative maintenance to avoid system outages and failures
• Maintain computer network, system and hardware documentation for colleagues to reference
• Train colleagues on how to effectively use computer systems and components
• Work with external resources to coordinate services as needed; Refer major hardware or software problems or defective products to vendors or technicians for service
• Coordinate with copier lease/maintenance company supplies, services & repairs as needed
  
   

Skills

• Exemplify strong attention to detail
• Ability to understand and brainstorm creative solutions to complex problems is essential
• Must have strong time management skills and work productively with minimal supervision
• Familiarity and understanding of the functions of basic computer hardware and software
• Strong written and verbal communication skills and a collaborative attitude are a must
• Ability to explain technical problems in layman's terms
• Must have sound analytical thinking skills and attention to detail
• Excellent troubleshooting skills
• SAP Business One experience would be a plus
• Familiarity with Office programs (Word, Excel, PowerPoint & Outlook)
• English / Spanish bi-lingual would be a plus
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Education

Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate degree