Fare Revenue Intern (Graduate Students)

The MBTA’s Fare Revenue Department is seeking a Special Event Train Intern to develop a repeatable process to run and design new special event trains at the MBTA. Additionally, the intern will support the development of FIFA World Cup 2026 train tickets. The intern will also have the opportunity to evaluate and engage in strategy of the current fare product offerings for individuals who ride the Commuter Rail.

The most qualified (or ideal) candidates would be enrolled in a graduate degree program in urban planning, public policy, transportation, business, data analytics, or a related field and above average skills in project management, computers, Microsoft Office, and data analysis. We are looking to hire one intern, who will work at least two or three days in-office (38.75 hours per week) for six months.

Principal Duties and Responsibilities 

• Develop a structured, repeatable playbook for planning and evaluating special event trains. 
• Support current special event train processes, including planning and launch of train tickets for the FIFA World Cup 2026. 
• Support analysis of current fare products for Commuter Rail riders and provide recommendations. 
• Collaborate and work cross-functionally across teams at the MBTA and with vendors, including Railroad Ops, Customer Experience, Fare Policy, Masabi, and Keolis. 
• Research peer agencies and industry best practices for special event train service. 
• Conduct market research, benchmarking, and data analysis related to digital fare programs. 
• Assist with preparation of presentations, reports, and strategy documents. 
• Contribute to strategy work related to digital fare tools and rider programs.
• Participate in team / staff meetings, organization events, fieldwork, project teams, or other duties as needed.
• Perform all other duties and projects that may be assigned.

* The statements contained in this job description are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

Minimum Education 

• Enrolled, for entire duration of employment, in the graduate / Masters degree program of an accredited college / university in urban planning, public policy, transportation, business, data analytics, or a related field.
  • This position is for graduate students only. Undergraduate students will not be considered.

Minimum Experience and Required Skills

• Experience with process development and project management through coursework, internships, or extracurricular activities.
• Ability to work 2 - 3 days in-office and 2 - 3 days remotely (38.75 hours per week) for six (6) months.
• Above average communication skills in English, both written and verbal.
• Ability to collaborate effectively with colleagues and external partners.
• Above average analytical skills with ability to evaluate data and make recommendations.
• Above average familiarity with digital tools and platforms; ability to learn new systems quickly.
• Above average proficiency in Microsoft Office (Excel, Word, PowerPoint, etc.).
• Ability to independently commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Authorized to work in the United States (international students in CPT, STEM, or OPT programs through a university are eligible to apply). The MBTA does not provide visa sponsorship, such as H1-B status.

* The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required.