Technical Support Intern

Cohesity is on a mission to radically simplify how organizations manage their data to unlock limitless value. We make it easy to back up, manage, and derive value from data while protecting data against ransomware attacks. At Cohesity, we’re encouraged to think big, and we take on dynamic goals that require innovative thinkers. Obsession with our customers keeps us humble and drives us to keep learning. 

Technical support engineer is a technical support role within the Cohesity support organization. The position is based in our local support centre in Santa Clara, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team! 

HOW YOU’LL SPEND YOUR TIME HERE: 
 

Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter      

Use available tools to investigate and troubleshoot technical issues 

Record customer interactions, including investigation, troubleshooting, and the resolution of issues    

Work closely with Cohesity engineering and account management teams 

Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions 

Provide the best experience possible for Cohesity customers 

Manage workload to ensure that all customer issues are resolved in a timely manner 

Assist in the development of comprehensive and reusable self-service solutions for future incidents 

Develop knowledge base articles. 

WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING: 
 

Pursing a degree in Computer Science, Information Systems or related field and will still be enrolled after the internship 

Troubleshooting & Problem-Solving – Ability to diagnose and resolve technical issues quickly. 

Operating Systems Knowledge – Familiarity with Windows, macOS, Linux. 

Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches. 

Basic Scripting & Automation (optional but valuable) – Knowledge of PowerShell, Bash, or Python. 

Love solving difficult problems and possess critical thinking abilities. 

Coachable, motivated, and humble 

Ability to demonstrate their own projects and achievements 

Willing to tackle difficult problems with a positive approach. 

WE ARE EXTRA EXCITED IF YOU HAVE ANY OF THE FOLLOWING: 

List nice to have extra special skills 

Ability to script and code and use your automation skills to reduce manual efforts. 
  

Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual rate depends upon many factors, including a candidate’s skills, qualifications and experience, location, and therefore a starting salary at the low end, high end, or even above the stated range may be offered.  

Pay Range : 

$40-$43/hr