Customer Care Double Co-op- Spring & Summer 2026

Purpose:

Support customer care activities for finished flavor products. In this role, you will be the central link between the Customer, Operations, Sales Team, and our own Givaudan Business Solutions (GBS) to ensure client’s requirements are met in the most efficient and cost-effective way. You will build strong relationships with the Customer, act as the voice of the Customer within Givaudan, and manage the sales order process through shipment for assigned customers and affiliates, executing on Customer Care strategy.

Core Responsibilities:

• Key Results areas:
  • Providing support for assigned customers and affiliates to manage customer expectations
  • Actively work with the Customer Care team on customer intimacy and delivering superior customer experience
  • Resolve requests for order changes, issues, and complaints
  • Prepare debit and credits notes, process quality notifications and customer returns
  • Maintain accurate customer records, contracts, labelling, packaging, and stock requirements

• Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant.
• Build constructive and effective relationship with key stakeholders and teams such as Production, Scheduling, Production Planning, Raw Material Planning, Logistics, Quality, Transport, and GBS Supply Planning.
• Resolve or escalate supply issues working with internal stakeholders as required. Manage exceptions.
• Follow Givaudan procedures, guidelines, and best-practice on relevant areas including Safety.

Primary Qualifications:

Education 

• Pursuing Bachelor's Degree in Business, Supply Chain, Operations Management or equivalent

Experience 

• 1-2 years of undergraduate studies
• Experience in the flavor, ingredient or fragrance industry is a plus

Technical Skills:

• Understanding of customer focus and basic inventory management
• Understanding of incoterms and shipping terminology a plus
• Strong problem solving skills, shows agility and flexibility when solving complex problems
• Continuous improvement mindset, knowledge of Lean/Six Sigma a plus
• Working knowledge of Microsoft Office, Google required, SAP is a plus
• Ability to achieve results through formal and informal channels
• Language: English, other languages a plus