Operations Support Associate, Emerging Talent Intern

Department:                    Subways Operations Support, Department of Subways, New York City Transit

Location:                         130 Livingston, Brooklyn, NY

Position Title:                   Operations Support Associate, Emerging Talent Intern

Hourly Rate:                    $21.00 (Graduate)

OVERVIEW OF DEPARTMENT:

Subways Operations Support provides the analytics, digital tools, training, and budget that underpin Subways operations. Our group of experienced MTA staff, former consultants, and transportation planners are tasked with helping Subways address its most pressing and persistent challenges working with leaders across the organization. 

Interns will be responsible for one of three project types: reviewing and redesigning processes and strategies, solving complex analytical and technical problems, and/or supporting project management. Any of these responsibilities will coordinate with a variety of stakeholders across the Department of Subways. This assignment provides critical support to the everyday operation of Subways by improving the tools used to manage and administer training across the department. 

RESPONSIBILITIES:

• Bring a passion for addressing the challenges of a complex system
• Analyze operations, workforce, and/or financial data
• Develop data-backed solutions to department challenges
• Collaborate with a diverse set of stakeholders at all levels of the organization
• Develop presentations of their work
• Be resourceful and solution-oriented
• Support team members with the specialized programming and/or sophisticated analytics skills
• Conduct research and/or collect comparative data

PROJECTS:

Reviewing and redesigning processes and strategies. These projects follow a management consultant-style approach of research, fact-based analysis, problem solving and prioritization. They generally include a significant amount of data collection, data analysis, process review, and process optimization. Example projects include reviews of maintenance inspection and repair workflows; development of new deployment strategies for field-based teams; reviews of jobs selection and workforce management workflows; and designs to streamline exceptions to regularly scheduled bus and train services.

Solving complex analytical and technical problems. These projects require intensive data analysis, quantitative research, statistical sampling, and development of planning or service improvement tools. Example projects include building visualizations of subway and bus service; using data to pinpoint specific service and workforce management problems; and developing tools for executive decision-making. 

Supporting project management. The higher quality and more accessible information about the delivery of projects supports executive decision-making. The work requires keeping in close touch with stakeholder groups, tracking deliverables and outcomes, and documenting progress. Success in this role demands tight attention to detail. Example projects include tracking the delivery of new technology on buses and creating a business case for the technology; deployment of the Eagle Team on local buses to track the efficacy of fare evasion initiatives; and supporting ongoing monitoring of key performance indicators (KPIs). 

REQUIRED QUALIFICATIONS:

• Proficiency in Microsoft Office Suite is a must.
• The candidate should possess organizational, analytical and communication skills. 
• The candidate should be able to work well under pressure and prioritize tasks effectively.
• The candidate should have a keen eye for detail and be able to work independently while being an active team player.
• Detail-oriented with exceptional time management skills.

REQUIRED EDUCATION:

• Matriculated in a graduate program in good standing with at least 2.8 GPA 
• Major(s) Preferred: Data Science, Engineering, Transportation, City, Regional, or Urban Planning, Business Administration, Business Analytics, Interdisciplinary Studies, or a related field.

 All applicants must be authorized to work in the United States at the time of application. Students’ transcript must be submitted.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.