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(#oyp1yfwg) Summer Intern, Customer Experience

Port Authority of NY & NJ
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About the Internship

The Office of the Chief Operating Officer (OCOO) oversees operations at the Port Authority’s five lines of business: Aviation, PATH, Port, Tunnels, Bridges & Terminals, and the World Trade Center, as well as the Operations Services Department, with the vision of being a world-class operator of world-class facilities. OCOO staff work on the following areas: business performance and innovation; customer experience; excellence in operations, maintenance, and safety across all facilities in the Line Departments; and advancing agency strategic priorities and initiatives. 

Responsibilities: 

  • Budget tracking and analysis
  • Conduct benchmarking and perform research and analysis on best practices and business performance metrics in operations, data governance and strategy, customer experience and workforce trainings
  • Assist with reviewing and consolidating travel requests for COO and CFO approval
  • Assist with Office Space optimization efforts 
  • Draft PowerPoint presentations and white papers
  • Assist in coordination of agency-wide facility tours
  • Assist with special projects and assignments as needed 

Minimum Qualifications: 

  • Enrollment at a college or university at the time of the internship

Desired Qualifications

  • Ability to work independently, take initiative, and prioritize multiple assignments
  • Strong interpersonal, oral, and written communication skills
  • Superior attention to detail
  • Proactive self-starter
  • Experience with Microsoft apps such as Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, etc. 

 Internship Details:

  • The start date will be Thursday, May 28, 2026
  • The internship will last approximately 12 weeks, ending on Friday, August 21, 2026
  • This is a full-time internship (5 days per week at 7.25 hours per day)
  • In accordance with Port Authority policy, this position permits interns to work remotely a maximum of one day per week. In person collaboration is essential to how the Port Authority conducts business and regular in-office days, or team collaboration days may be required depending on business needs. Some internships may require interns to be fully in-person.

Selection Process:

  • Only applicants under consideration will be contacted
  • If selected to move forward, the hiring team will reach out directly to schedule 1-2 interviews
  • Different internships will have different timelines for interviews

Compensation & Benefits:

  • The hourly rate range is $18.07 to $30.31 (the exact rate will be determined by internship type and rising school year)
  • Ability to opt in to the New York State and Local Retirement System · Access to Employee Business Resource Groups
  • Facility Tours
  • Career Panels
  • Social/Networking Events