Warranty Coordinator Intern

Comau LLC – Warranty Coordinator Intern

Our Values reflect who we are and how we work and we value our employees. At Comau LLC, our employees enjoy working in a highly innovative and safe working environment while performing challenging and meaningful work to build value -- driven solutions. Our positive relationships with our managers and co-workers allow us to take ownership and walk the talk. Our work culture encourages us to communicate openly, think innovatively, and act as a network. Employees are empowered to work with simplicity and efficiency. If you enjoy working in a dynamic environment oriented toward innovation and multiculturalism that offers real opportunities for growth and aims for excellence -- you are probably a great fit for our team!

Today, Comau has a truly global presence, with 33 operative centers in 14 different countries, which allows us to offer tailor-made solutions and localized support in a variety of fields.

The Position: We’re looking for a Warranty Coordinator Intern.

Requirements:

• Exceptional time management skills, with the ability to prioritize tasks, meet deadlines, and efficiently manage multiple assignments in a fast-paced environment.
• Ability to read, interpret, and understand technical drawings, specifications, and documentation, along with a foundational understanding of quality control processes and techniques.
• Strong proficiency in SAP, including navigating the system, entering and maintaining accurate data, and supporting warranty and operational processes.
• Advanced working knowledge of Google Workspace (Docs, Sheets, etc.), with the ability to create, edit, and collaborate on documents in a shared environment.
• Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint), including data organization, reporting, and professional communication.
• Understanding of warranty processing concepts, including documentation review, claim tracking, and adherence to established procedures and policies.
• Exceptional attention to detail, ensuring accuracy and consistency when reviewing data, documentation, and warranty-related information.
• Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams, support team members, and contribute to achieving overall departmental objectives.

Responsibilities:

• Manage the warranty process from start to finish, including claim intake, documentation review, coordination with internal teams, and timely resolution in accordance with company policies and procedures.
• Track, analyze, and report on warranty-related data, including orders, financial impacts, and process performance, ensuring accurate and up-to-date records.
• Communicate effectively with internal stakeholders and external partners, utilizing strong written, verbal, presentation, and basic negotiation skills to support warranty discussions and outcomes.
• Maintain the P15 checklist and process cards, ensuring all required steps are completed accurately and consistently to support compliance and process standardization.
• Monitor internal warranty processes and maintain key performance metrics, such as response time, time-to-intervention, first-fix rate, and under/over-absorption, and assist in identifying areas for improvement.
• Participate in local stock reviews and continuous improvement initiatives, providing input based on frequently requested parts and insights gained through warranty case management.
• Demonstrate stress tolerance and adaptability, effectively working under tight schedules, shifting priorities, and time-sensitive situations while maintaining accuracy and professionalism.

The Location: This position will be located in Southfield, Michigan.

Why Should You Apply?

• Opportunities for Training and Career Development 
• Flexible work hours 

Job Details:

Industry:

Industrial Automation

Employment Type:

Internship

Job Functions:

After Sales Customer Care

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Let's Innovate. We believe that innovation drives the industry towards excellence.

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