Helpdesk Intern

If working for an organization that supports the land and people of Israel excites you, then join us and you needn't wait another minute to change the world!

Position Overview:

Jewish National Fund-USA seeks a Helpdesk Intern to join our IT team in the Rockville Centre, NY office. This internship provides hands-on experience in IT support, Helpdesk operations, and system migration projects within a dynamic nonprofit environment. You will work directly with our Helpdesk system and assist staff across the organization. We are looking to fill this internship on a more immediate basis.

Location: Rockville Centre, NY (full-time, in office)

Reports To: IT Director of System Support

Position: Internship

Duration: 12 weeks/ 20 hours per week

Responsibilities:

• Assist IT staff with various tasks as needed.
• Handle Helpdesk calls and log tickets in our Helpdesk system.
• Build and image PCs for staff use.
• Manage equipment rollout assignments.
• Update and maintain the IT inventory.
• Support system migration projects by running reports and identifying users requiring migration.
• Update Salesforce records as directed.
• Perform other tasks as assigned by the IT Director of System Support.

Qualifications:

• Interest in IT systems and technical support.
• Basic knowledge of computer hardware and software troubleshooting.
• Familiarity with Microsoft Office Suite; Salesforce experience a plus.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.

Compensation:

$18/hour

Pay Type:

Hourly

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role. 

WHAT WE DO

At Jewish National Fund-USA, we turn vision and dreams into reality. For almost 125 years, we have built the land of Israel for its people. As one of the most trusted names in philanthropy, our mission is to attract 800,000 new residents to Israel's underpopulated North and South and to be the leading organization for Zionist engagement. We build schools, medical centers, culinary institutes, resilience facilities, emergency response centers, water reservoirs, parks, and playgrounds while creating employment and community service initiatives, along with youth development programs for thousands of young Israelis. We also support Israelis with disabilities, bring hundreds of college faculty members and student leaders beyond the Jewish community to Israel, invest in agricultural R&D, and host the largest gathering of Zionists in the U.S. annually at our Global Conference for Israel. All of this is accomplished as we embark on the largest philanthropic capital project in Israel's history—the $350 million, 16-acre World Zionist Village in the city of Be'er Sheva.

And yes, we also support tree planting. Since 1901, we have helped plant over 260 million trees in Israel, which enabled the country to be one of the few to enter the 21st century with a net gain in trees.

No project, program, or initiative stands alone. Through our circles of impact, everything we do contributes to job creation, economic growth, higher living standards, and more—helping us realize our goal of attracting new residents to Israel's North and South.

OUR CREDENTIALS & PARTNERSHIPS

A registered 501(c)(3) organization, Jewish National Fund is recognized as a 4-star organization by Charity Navigator, America's leading independent charity evaluator, for its sound fiscal management, accountability, and transparency. JNF has also been rated a top charity by the American Institute of Philanthropy and meets the 20 rigorous standards of the Better Business Bureau (BBB) Wise Giving Alliance, and the transparency standards of Tzedakah, Inc. No other Jewish organization meets all these standards.

OUR CULTURE

We are ViZion-driven relationship-based, fast-paced, and Positively Israel!

OUR CORE VALUES

Be Bold: Beyond. We are proud and passionate, vocal, and visionary about Israel and Zionism. We pride ourselves on our out-of-the-box thinking and the great things it accomplishes for the land and with the people of Israel. 

Belong: Stay long. We are an inclusive and diverse workplace welcoming and respecting all cultures, ages, religions, ethnicities, genders, orientations, and physical abilities. Understanding that a work-life balance is crucial to the success of our organization, we are empathetic, understanding, caring, appreciative, and respectful of one another as we strive to develop and retain our professionals and donors for the long-run.

Be Inscribed: Be the Impact. To walk in the land of Israel and see the impact of our work instills the greatest sense of fulfillment. We strive for each employee to make their mark, leave their footprint, be heard, and feel relevant as together we help ensure the vibrancy of Israel for the next 100 years. We plant the future, not just trees. 

Be Kind: Act with Chesed. At JNF-USA we do not underestimate the power of kindness. We use recognition and praise to motivate teams, individuals, donors, and stakeholders. We are proud of our please and thank you's. We listen and lend a helping hand when a co-worker is challenged. Whether random or deliberate acts, kindness is a key ingredient to our positive workplace and mindset.

B'Yachad: Together. Great collaboration between our employees, donors and affiliates in Israel is a priority: everyone matters no matter their role. We recognize that open and inspirational communication, teamwork, and collegiality is a force multiplier in reaching our goals, mission, and vision. Jewish National Fund-USA exemplifies the power of unity.