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Member Benefits Intern (Summer 2026)

NYS Teachers' Retirement System
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Position Summary

The Member Benefits Intern will have the opportunity to work closely alongside members of our Member Benefits and Finance department. The incumbent will research beneficiaries and perform various administrative tasks and activities, as well as effectively communicating with NYSTRS staff and members and beneficiaries.

The Department is seeking to fill two (2) student intern opportunities for the Summer of 2026.

Minimum Qualifications

Eligible candidates must be enrolled in a full-time bachelor's or master's degree program with at least one semester left to complete all degree requirements after the internship.

Preferred Qualifications

  • Excellent written and verbal communication skills
  • Excellent interpersonal skills
  • Commitment to providing exceptional customer service
  • Proficiency with Microsoft Office Suite including Word, PowerPoint, Publisher, and Excel
  • Experience and comfort speaking to a cross-functional, multi-level group
  • Ability to work in a fast-paced, team-oriented environment
  • Significant attention to detail
  • Ability to show initiative and work independently

Work Modality

Currently we have a hybrid work schedule which may be subject to change in the future.

Job Duties

The duties of the Member Benefits Intern include, but are not limited to, the following:

  • Research the location of beneficiaries
  • Draft letters and call beneficiaries
  • Conduct research on industry best practices and emerging trends to locate beneficiaries
  • Research the requirements to request death certificates in various states
  • Request death certificate
  • Track progress, priorities, and deadlines of Benefits projects
  • Develop procedures and business processes to help locate benefit recipients
  • Determine if there are ways to make payments without the usual documentation we require
  • Process beneficiary updates
  • Process returned mail
  • Process refunds
  • Research files on the abandoned to locate for payment
  • Provide general administrative support to the Benefits team

Salary Grade

This position is a non-graded position

Salary Range

$20.00 per hour

Job Type

Temporary

EEO STATEMENT

At NYSTRS, diversity, equity, and inclusion are integral to our mission of providing our members with a secure pension and exceptional customer service. We are committed to fostering an inclusive and equitable culture where all diversity is valued and recognized as a source of strength and enrichment across all operations.

NYSTRS is proud to provide equal opportunities to all employees and qualified applicants without regard to race, color, religion, creed, sex, gender expression or identity, national origin, age, ability and disability status, veteran status, marital status, pregnancy status, sexual orientation, citizenship, or any other legally protected class. We are committed to being a workplace that attracts, supports, and retains talented individuals from diverse backgrounds and experiences while championing equal opportunity across recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All applications to NYSTRS should be done via our website. NYSTRS will never ask you to submit private information via email or direct you to submit private information to another site as part of our recruitment process.