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Thermal Services Internship

Vertiv
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POSITION SUMMARY

We are seeking a dynamic and motivated individual to join our Service team as a Services Intern. This internship offers hands-on experience across service delivery, customer support, and operational processes within our organization. The ideal candidate is customer-focused, adaptable, and possesses strong communication, analytical, and problem‑solving skills.

Preferred experience: Candidates with solid Power BI skills, including the ability to build dashboards and reports, are strongly encouraged to apply.

 

RESPONSIBILITIES

  • Assist in providing frontline customer support through various channels. Address customer inquiries, troubleshoot issues, and escalate complex cases as needed.
  • Support service delivery processes to ensure timely completion of service requests.
  • Assist in maintaining accurate records and documentation related to service activities, including service requests, customer interactions, and service delivery metrics.
  • Participate in quality assurance activities to ensure service delivery meets established standards and customer expectations.
  • Learn about our products and services to provide effective support and assistance to customers.
  • Utilize Power BI (preferred) to support data visualization needs, such as building dashboards, generating reports, and helping the team monitor key service metrics.

 

QUALIFICATIONS

  • Must be pursuing a degree in Business Administration, Customer Service, Data Analytics, or a related field.
  • Excellent written and verbal communication skills.
  • Demonstrated work ethic and strong attention to detail.
  • Strong analytical and critical-thinking skills.
  • Ability and willingness to learn in a fast‑paced environment and produce high‑quality work.
  • Collaboration and teamwork skills.
  • Preferred: Solid Power BI experience, including the ability to create dashboards, reports, and data visualizations.

 

PHYSICAL & ENVIRONMENTAL DEMANDS

No special physical requirements.

 

TIME TRAVEL REQUIRED

None.

 

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

 

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

 

OUR STRATEGIC PRIORITIES

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

OUR BEHAVIORS


 

  • Own It
  • Act With Urgency
  • Foster a Customer-First Mindset
  • Think Big and Execute
  • Lead by Example
  • Drive Continuous Improvement
  • Learn and Seek Out Development

 

 

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

 

 

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

 

Work Authorization

 

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.