Digital Service Management Intern

Digital Service Management Intern 

Hybrid Location: Charlotte, NC 

Position Overview: Join the Digital Operations team as a Summer 2026 Intern! As this role offers practical experience in IT service management and process improvement within the railcar pooling industry, the ideal candidate will have a keen interest in technical processes and change management.  

Key Responsibilities: 

• Assist in developing and implementing IT service processes and procedures. 
• Collaborate with business leaders and analysts to ensure systems and/or processes (Change Management, Problem Management, & Major Incident) are functioning effectively. 
• Provide documentation and administrative support for Major Incident Response and Problem Management investigations. 
• Analyze IT process records to identify any trends/issues and recommend improvements. 
• Liaise with stakeholders to coordinate process changes and ensure smooth adoption. 

Qualifications: 

•  Currently pursuing a Bachelor’s Degree in Information Technology, Computer Science, or a related field. 
• Keen interest in technical processes and change management (e.g., process flow). 
• Familiarity with Microsoft Office tools, including Copilot. 
• Strong communication and organizational skills. 
• Strong technical writing skills.