Departmental Specialist 13

Position serves as a professional specialist/expert for the planning, development and implementation of data collection and verification for Services Management within the Data Analytics and Governance section reportable metrics, including the quality assurance review of all business intelligence pertaining to the Services Management metrics or production reports. Position will provide input and guidance for the best use of technologies and analytics utilized by the CSB staff. Position will recommend appropriate program changes to collectable debt processes and procedural changes for the software applications that support the Services Management data analytics. The incumbent designs, implements, and maintains procedures and documentation pertaining to the Services Management Division wide metrics and quality assurance reviews of metrics and production reports. Makes metric, production report and Services Management process improvement recommendations, as well as improvement recommendations pertaining to the automated software applications that support the Collection Services Bureau (CSB). Works with a variety of software components and tools and analyzes and recommends new technology methodologies. 

Acts as expert/liaison with other agencies and staff to coordinate program initiatives. 

Coordinates with the Services Management staff to implement special projects as assigned.

Education
Possession of a bachelor's degree in any major.
 

Experience

Note: Experience is considered professional if the job requires a bachelor's degree.

Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.

Additional Requirements and Information

Special Requirements, Licenses, and Certifications 
Alternative experience qualifications of nonprofessional experience, previously identified by the appointing authority and approved by Civil Service, will be accepted as a substitute for the required classified, professional experience for the classification. The nonprofessional experience must be related to departmental programs and services that provide the required knowledge, skills, and abilities. 

Individuals appointed must possess the department-specific alternative experience for positions within that agency only. 

NOTE: Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis.

Closing Date 2/13/2026 11:59 PM Eastern