Account Services Intern

Account Services Intern

Position Overview

The Account Services Intern supports our Account Services team by helping keep client work organized, documented, and moving forward. This is an entry-level, hands-on opportunity to learn how a full-service agency operates, from strategy and creative to paid media and development - while contributing to real client work. Interns primarily support the administrative and coordination side of Account Services.

This is a paid, in-office internship. While strong performance may lead to consideration for an open role in the future, an offer is not guaranteed. 

Key Responsibilities

• Support Account Coordinators and Account Managers with day-to-day administrative and coordination tasks that help work move efficiently through our project management system, TargetProcess.
• Assist with setting up projects and tasks in TargetProcess (as trained), including entering key details, due dates, and assignments.
• Help organize project documentation, timelines, and deliverables so internal teams can locate information quickly.
• Support workflows and internal check-ins by gathering updates, tracking open items, and flagging items for the account team.
• Assist with basic reporting support and information gathering.
• Provide general support to other teams and agency initiatives as needed (e.g., research, file organization, event/client prep).

What You’ll Learn

• How integrated marketing work flows across teams and why handoffs and milestones matter.
• How to use a project management platform (TargetProcess) to document work, track progress, and keep teams aligned.
• How client-facing work is organized and communicated, including how to capture decisions, write clean meeting recaps, and track action items.
• The fundamentals of agency delivery: timelines, dependencies, scope changes, and how teams stay on schedule.
• How to operate in a fast-paced, professional environment, including prioritization, attention to detail, and proactive follow-through.

Performance Metrics / Success Criteria

• Reliable, accurate completion of assigned tasks with strong attention to detail.
• Increasing proficiency using TargetProcess and understanding how agency work flows between teams.
• Professional communication and responsiveness with internal teams (and clients when included).
• Demonstrated curiosity, coachability, and continuous improvement over the internship period.

Required Skills & Experience

• Current college student (or recent graduate) pursuing business, marketing, communications, advertising, project management, or a related field (or equivalent interests/experience).
• Strong organization skills and attention to detail.
• Strong written communication skills (ability to produce clean notes and emails).
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Comfort learning new tools and processes; experience with spreadsheets/docs and collaboration tools is helpful.
• Positive, proactive attitude and willingness to ask questions and learn.

Reporting Lines & Team Structure

• Reports to: Account Coordinator, Account Manager, or Senior Account Manager (based on pod needs), within a pod led by a Group Account Director.
• Collaborates with: Account Services and cross-functional teams.
• Client Interaction: Limited; may attend select client calls primarily for note-taking and follow-up support

Work Schedule / Location

• In-office role. Interns typically work onsite Tuesday-Thursday, with flexibility as needed based on school schedule and team needs.