Intern- Assoicate Customer Support Analyst
Company Description:
Automated Financial Systems, Inc. (AFS) is the industry leader in lending and risk management solutions for financial institutions. AFS provides the industry’s only fully integrated commercial lending system designed to process multiple types of loans on a single, real-time, multibank, multilingual, multicurrency system. Integral to the core AFS lending solution is its unique straight-through processing capability encompassing the lending process from Origination through Servicing.
AFS has been in business since 1970, a track record that few—if any—of our competitors can match and have more than 300 active installations at the top 100 U.S. banks. Each day, every day, AFS deploys its resources to solve bank problems, defined as broadly as need be. AFS has employees in the U.S. and abroad, each with a wealth of knowledge (technical and banking) born of experience in the field.
Role Overview:
We currently have an internship opportunity for an Associate Customer Support Analyst to join our Client Services team here at AFS. The intern will have a dual role in both our Customer 1st (C1st) team and our Change Control Request (CCR) Team.
While working with the Change Control Team , the intern will provide expertise in the processing of change control requests in accordance with established change control procedures. Follows current processes and provides development and implementation of new procedures as required. Monitors and inspect the processing of change control requests to ensure compliance with the defined process and audit requirements. May be called upon to manage entire request life cycle. Generates and distributes reports required to monitor status of CCR processing, and associated billing. Conducts weekly status reviews with AFS management and sales staff. Interfaces with clients regarding CCR status, problem resolution, and general follow up.
While working within the C1st team, the intern will respond to new client cases presented through the C1st JIRA Service Desk portal, email, or phone. Ensures the new case is properly described, with supporting documentation for proper tracking and escalation. Assist in case resolution with other Customer Support Analysts or with internal application or technical teams. Develop fluid case related communication with client and application or technical teams. Maintains the current case status for presentation to client and internal parties through resolution, as well as all pertinent internal and external case specific communication.
Job Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions:
- Requires communication functions: reading and writing capabilities are critical and used daily.
- Requires computer skills in utilizing certain applications such as email, Word, Excel, and specific applications used by AFS.
- Strong knowledge of process and controls.
- Excellent communication, written and oral, organizational and presentation skills.
- Exhibit financial awareness
Skill Requirements:
- Working toward a business degree or
experience in Change Control procedures.
*** Opportunity to be hired permanently after graduation, pending internship success & mutual interest ***
- Note: All work is done via a hybrid work environment, with three days working from AFS Headquarters.