Visitor Services Intern (8 Opportunities Available)
The United States Holocaust Memorial Museum is a federally chartered, nonpartisan institution that was created by the US Congress to serve as America’s national memorial to the victims of the Holocaust and an educational institution dedicated to the history and lessons of the Holocaust. The Museum seeks to educate Americans from all 50 states and all walks of life as well as international audiences. The Museum has three areas of expertise: Holocaust remembrance, Holocaust scholarship and education, and genocide prevention.
In carrying out its important memorial and educational mission, the Museum is guided by its institutional values for our workplace: Honor the memory of the victims; carry out our work with dignity, humility, integrity and respect for others; and strive for excellence through teamwork, rigor, and a culture of continuous learning. Consistent respect for others is the foundation for trust, collegiality and inclusion.
Overview of Internship
Title: Visitor Services Intern
Session Dates: June 1, 2026 - August 14, 2026
Job Type: Paid Internship
Hourly Rate of Pay: $17.95
Work Location: Washington, DC
Work Schedule: 20 - 40 hours per week
Student Type: Undergraduate or Graduate
Application Deadline: March 20, 2026 (12:00 pm EST)
Information about the Office/Division:
The incumbent participates in the daily operation of the Museum building and its public spaces. Incumbent is responsible for participating in cross-institutional projects, training, working with other Divisional staff, communicating internally and/or with the public, and providing customer service to the division’s audiences that builds lasting relationships with the Museum.
Major Duties and Responsibilities:
- Assists in the daily operation of the Museum, including the opening and closing of the building and the preparation of staff and volunteers who help the visiting public throughout the day in the Museum’s public spaces.
- Performs specialized functions vital to the Museum’s daily and on-going operations. Service areas include Information Desk, Groups Desk, Coat Check, Elevator Lobbies, and Building entrances.
Minimum Qualifications:
- Knowledge of day-to-day specialized functions vital to Museum operations to effectively explain services, operations, and procedures to the public.
- Includes specialized areas such as visitor/customer services and procedures in a museum setting, oral communication skills, and interpretation in a Museum/public setting.
- Ability to work a minimum of 20 hours per week, including one 8-hour weekend day (Friday, Saturday, or Sunday)
Preferred Qualifications:
Knowledge of the Holocaust is a plus, but not necessary.
Good interpersonal skills with people in a workplace environment.
Experience with public speaking.
- Experience in a customer service-based role.
Application Requirements:
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Attach your Resume and Cover Letter in one Word or PDF document, titled by your first and last name
- In your cover letter, please elaborate on the minimum qualifications you possess
- Applications submitted without a resume and cover letter will not be considered
To be eligible to participate in the Internship Program, students must meet the following enrollment criteria:
- The student must be 18 years or older currently enrolled as a full-time student at an accredited college or university
- The student must have completed at least the first semester of their freshman year (At least at the time of application)
- Provide proof of legal right to work in the United States
- Must be able to pass a background check
- Must reside in the United States for the full duration of the internship program
- Must complete their background check while physically present in the United States
Interviews for the Summer 2026 internship program will begin in March 2026; for advanced applicants. Final selection decisions will be made by April 2026, and all candidates will be notified of their status via email by Human Resources.