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IT Manager

City of River Falls
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Application deadline: March 25, 2026

 

The IT Manager oversees the City's technology infrastructure and systems, manages IT-related contracts, and recommends software, hardware, and new technology solutions. This role ensures employees have reliable, efficient, and cost-effective IT services. Responsibilities include providing end-user assistance, project management, and supervising IT Staff.

 

ESSENTIAL FUNCTIONS

The IT Manager is primarily responsible for the operation, maintenance, coordination, and management of the City’s IT infrastructure, including:

  • Internet connectivity
  • City-wide software systems
  • Mobile and wireless devices
  • VoIP telephone systems
  • Computers and workstations
  • Security cameras and access control systems
  • Network security

OPERATION AND MAINTENANCE

  • Serve as the primary liaison to the contracted Managed Services provider, coordinating tasks, tracking deliverables, and ensuring services are completed in alignment with organizational priorities and timelines. 
  • Monitor and maintain workstations, networks, and associated equipment, diagnosing and resolving issues.
  • Assign help desk tickets to IT Staff and ensure timely resolution.
  • Provide IT support to employees for hardware and software issues.
  • Monitor and enhance network and data security; address breaches and recommend policies to mitigate risks.
  • Manage active directory updates for employee onboarding and terminations.
  • Deliver basic training and orientation for new staff.
  • Stay informed on IT trends and advancements.
  • Develop and document standard operating procedures.
  • Serve as the primary contact for IT service contracts.
  • Provide periodic reports on network usage and system performance.
  • Administer and maintain City-issued cell phones, tablets, and access control systems.
  • Install and maintain security camera networks and associated hardware.
  • Develop, implement, and maintain IT policies and procedures.

PLANNING AND DEVELOPMENT

  • Manage and coordinate IT service and consulting contracts.
  • Collaborate with City staff to ensure consistent technology planning across departments.
  • Recommend budget allocations for City-wide technology purchases.
  • Analyze, evaluate, and recommend new technology solutions.

FINANCIAL MANAGEMENT

  • Identify cost-saving opportunities within IT operations and budgets.
  • Provide recommendations on contract awards, equipment, and materials.
  • Prepare and monitor the Technology Fund budget, plans, and goals.
  • Interpret and analyze deviations in budgeted to actual expenses.
  • Maintain data and information for financial reporting.
  • Oversee purchasing and inventory management for City hardware, software, and licenses.

KNOWLEDGE, SKILLS, and ABILITIES

  • Expertise in Microsoft Windows operating systems, SharePoint and Office products.
  • Familiarity with CAT6 and fiber optic network cabling.
  • Experience with Supervisory Control and Data Acquisition (SCADA) systems.
  • Knowledge of VoIP telephone systems and software.
  • Proficiency in server systems, VMware, network switches, and networking protocols.
  • Familiarity with security camera systems, access control, and audio/video recording technologies.
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Customer-service oriented
  • Effective verbal and written communication skills.
  • Awareness of social media and its integration with IT systems.

QUALIFICATIONS/EDUCATION and EXPERIENCE
Minimum:

  • Bachelor’s degree in computer science, information technology, or a related field.
  • Two years of progressively responsible experience.
    • A combination of education and experience may substitute for a bachelor’s degree.
  • Valid driver’s license.
  • Flexible schedule with availability for emergency IT calls 24/7.

Preferred:

  • Microsoft certification.
  • Three years of supervisory experience.

WORKING CONDITIONS
The City of River Falls is committed to fostering a culture of inclusivity where all individuals are respected, valued, and supported.

Physical and Environmental Requirements:

  • Work is primarily performed in a standard office environment.
  • Frequent use of computer equipment with sitting and/or standing for extended periods.
  • Mobility sufficient to navigate the office with ease.
  • Occasional lifting, bending, stooping, and retrieving files/boxes up to 25 pounds.
  • Operation of office equipment requiring repetitive finger/hand movements.

 

Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.