Quality Improvement Intern

Job Summary

The Quality Improvement Intern will support the Quality & Compliance Department by assisting with data collection, basic analysis, survey administration, and other administrative tasks that contribute to organizational quality initiatives. This role is ideal for students pursuing degrees in public health, social work, data analytics, business, or related fields who are looking to gain hands‑on experience in quality improvement within human services.

Job Requirements

• Currently, enrolled in a degree program in Public Health, Data Analytics, Social Work, Public Administration, Business, Human Services or related field.
• *SW Students will not accrue hours towards official BSW/MSW degree*
• Foundational knowledge of Microsoft Excel (sorting, filtering, charts, basic formulas).  
• Strong organizational skills and attention to detail. 
• Interest in data, quality improvement, and/or human services. 
• Good written and verbal communication abilities. 
• Ability to work independently, ask questions, and collaborate with teams.

Intern Requirements

• DHHS Clearance 
• Results of Current TB Test
• Completion of satisfactory background check required

Essential Functions

Data Support & Reporting

• Assist with collecting, organizing, and preparing data for internal quality reports.
• Utilizing Electronic Health Care Records for investigation and research.
• Create basic charts, tables, and summaries under the direction of the Quality Improvement Analyst.
• Help ensure data accuracy by completing data entry, data checks, and documentation reviews.

Client Experience & Survey Administration

• Support administration of client satisfaction and follow up surveys through SurveyMonkey and Microsoft Forms.
• Assist in monitoring survey response rates and compiling feedback summaries.
• Help brainstorm strategies for increasing survey participation across programs.

Program & Compliance Monitoring

• Support internal chart review processes by gathering documentation, completing checklists, and organizing results.
• Help track policy updates and organize materials in the internal policy library.

Meetings & Collaboration

• Attend and participate in quality‑related meetings when appropriate.

Physical & Logistical Requirements

• Ability to perform administrative tasks on a computer for extended periods. 
• Ability to lift up to 10 lbs. occasionally (e.g., files or printed materials). 
• Must meet TCC background check requirements. 
• Reliable transportation.

Learning Outcomes

By the end of the internship, the student will gain experience in:

• Understanding quality improvement processes within human services.
• Basic data analysis, visualization, and reporting.
• Support of compliance workflows and survey administration.
• Working within large cross‑departmental teams.