Information Technology Intern
The Information Technology Site Support Intern will gain hands-on experience in IT operations, documentation management, asset tracking, AI, workflow, automation, and end-user support processes. The intern will assist in maintaining accurate records, improving documentation standards, and supporting IT asset lifecycle activities. This role involves engaging in a variety of projects and responsibilities that can entail:
- Assisting IT Site Support Engineers with documenting technical processes, troubleshooting steps, and support procedures
- Creating, updating, and organizing training materials and user guides
- Supporting IT asset management activities, including inventory tracking, tagging, and auditing
- Assisting with IT equipment lifecycle processes, including collection, cataloging, and preparation for recycling or disposal
- Maintaining accurate records of hardware and software assets
- Standardizing documentation templates and improve knowledge base content
- Supporting onboarding/offboarding IT checklists and documentation
- Wiring closet organization via current drawing creation for sites and storage in Sharepoint
Qualifications
- Degree program must be Computer Science, Computer Engineering, Software Engineering, Information Science/Technology, or other related STEM major.
- Strong organizational and documentation skills
- High attention to detail
- Basic understanding of computer hardware, software, and IT support processes
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Completed a minimum of one year of a degree-granting four-year College or University (rising Juniors or Seniors preferred)
- Must be 18 years or older, and be an active undergraduate/graduate in good academic standing
- GPA of 3.0 or higher
- Eligible for work within the US without sponsorship
- Completion of pre-employment screening requirements of a background check and drug testing