Customer Experience Intern

Position Responsibilities:
This position supports gym members by providing in-person assistance, answering questions, and helping maintain a positive and welcoming fitness environment. The intern will gain hands-on experience in customer service and sportive coaching while learning daily operations within a fitness facility.

• Greet and assist gym members with questions, check-ins, and general support
• Provide basic guidance on facility use, policies, and membership services
• Maintain a clean, safe, and organized workout environment
• Support front desk operations, including scheduling and member communications
• Assist staff with daily tasks to ensure a positive member experience

About the Organization

Considered the #1 Top Global Franchise by Entrepreneur Magazine, we are the fastest-growing co-ed fitness franchise in the world, with more than 4,700 gyms and more than 3,000,000 members worldwide. We pride ourselves on providing our members with surprisingly personable service in convenient and well-maintained facilities which feature top-quality exercise equipment. Clubs are now open in all 50 US states, and 32 countries.

ADDITIONAL BENEFITS

On-site Supervision and Support

Our internships include 24/7 on-site staff to support students working and living abroad. All students will also report to a supervisor at their internship site. Supervisors provide and oversee daily tasks, introduce the intern to team members, and mentor the intern in organizational agility, skill acquisition, and career readiness. Interns complete a midpoint and final evaluation, and supervisors complete a final evaluation of their interns. All work responsibilities and projects are approved in advance. 

Academic Credit

Students on an internship have the opportunity to enroll in their home university for credit, or enroll in a course through API to transfer back to their university for credit. Email support-internships@apiexperience.com for more information and a syllabus.

Housing and Excursions

Housing and excursions are included in your internship and will be selectable during the application process. 

Visa Sponsorship

This position does not offer visa sponsorship for non-US citizens