Service Desk Intern

The City of Tucson Information Technology Department is seeking an entry-level Service Desk intern to provide frontline technical support for City of Tucson staff. This role is ideal for individuals starting their IT careers who have a strong customer service mindset and an interest in technology.

The Service Desk Technician will assist users with basic technical issues, ensure timely resolution of support requests, and help maintain efficient day-to-day IT operations. This position offers hands-on experience and opportunities to build foundational IT skills in a public sector environment.

This is an in-office position. Remote work is not available. Minimum time commitment is 15 hours per week. 

Applications will close May 1, 2026. 

Key Duties and Responsibilities:

• Serve as the first point of contact for IT support requests via phone, email, or ticketing system. 
• Provide friendly, professional customer service while assisting users with technical issues. 
• Troubleshoot common hardware, software, and account-related problems. 
• Log, track, and update support tickets with clear and accurate information. 
• Follow established procedures, documentation, and security practices. 
• Communicate clearly with users of varying technical skill levels. 

Minimum Qualifications

• Strong customer service skills and a willingness to help others. 
• Basic understanding of computers, mobile devices, and common software (e.g., Microsoft Office). 
• Good problem-solving skills and attention to detail. 
• Ability to learn new technologies and follow instructions. 
• Strong communication skills (verbal and written). 
• Ability to stay organized. 

Preferred Qualifications

• Coursework, certification, or training in Information Technology or a related field. 
• Familiarity with Windows operating systems and basic troubleshooting. 
• Interest in pursuing IT certifications such as CompTIA A+ or ITIL. 

What You Will Gain

• Hands-on experience in IT support within a government environment. 
• Exposure to enterprise systems and real-world technical issues. 
• Mentorship and opportunities for skill development and career growth in IT.