Office Assistant - Full-time

About the Role

Join our team! The City of Kentwood is seeking a full-time Office Assistant to support daily operations at the Kentwood Activities Center (KAC) within our Parks and Recreation Department. In this role, you’ll be the first point of contact for residents and visitors, helping create a welcoming, organized, and positive experience for everyone who walks through our doors.

From assisting with program registrations and facility rentals to supporting events and day-to-day office operations, you’ll play an important role in keeping things running smoothly. Our ideal candidate is friendly, detail-oriented, and thrives in a fast-paced, customer-focused environment.

What You’ll Do

• Provide excellent customer service in person, over the phone, and via email
• Serve as the front desk point of contact, greeting visitors and assisting with inquiries
• Process program registrations, memberships, and facility reservations
• Handle daily financial transactions, including cash, credit card, and check payments
• Balance registers and support daily financial procedures
• Assist with administrative tasks such as data entry, reports, correspondence, and recordkeeping
• Prepare materials for programs, meetings, and facility use (work orders, rosters, sign-in sheets)
• Support recreation programs, events, and facility operations as needed
• Maintain inventory of office and program supplies and place orders as needed
• Receive and distribute mail and packages
• Conduct routine facility walk-throughs and report maintenance or cleanliness concerns
• Help maintain accurate records and support compliance-related documentation

About You

You’re a customer-focused professional who enjoys helping others and keeping things organized behind the scenes. You’re comfortable juggling multiple tasks, learning new systems, and working both independently and as part of a team.

Minimum Requirements:

• High school diploma or GED
• Two years of office support or customer service experience, or equivalent combination of education and experience
• Strong customer service and communication skills
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to handle sensitive information with professionalism and discretion

Please view the full job description and requirements for more details.

Pay and Benefits

Hourly pay range: $20.49–$26.18, depending on experience

The City of Kentwood offers a competitive compensation package and excellent benefits, including:

• 10% employer retirement contribution
• 11 paid holidays, three personal days, and 12 sick days annually
• Up to four weeks of vacation annually
• Fully paid parental leave (4–6 weeks depending on eligibility)
• Medical insurance with 2% employee premium share
• Free dental and vision insurance
• Health Savings Account with employer contributions of $825–$1,650 annually
• Employer-paid life insurance and long-term disability
• Employee Assistance Program
• Employer-paid training and professional development
• Discounts on city recreation programs

Why join the Kentwood Parks and Recreation team:

The Kentwood Parks and Recreation Department enriches the lives of community members through recreational classes, programs, and activities. As well as providing green spaces, a community farmers market, community events, and very soon, a Community Center.

Within Kentwood’s 21 square miles, Parks and Recreation oversees:

• 15 parks covering more than 300 acres
• 13+ miles of non-motorized trails
• Splashpads, pickleball courts, playgrounds, and gathering spaces
• Variety of rental facilities available
• 1000+ recreation programs and community events each year

The City of Kentwood is an Equal Opportunity Employer. Apply today to join our supportive, dynamic team! This position will remain open until May 7th