IT Project Coordinator

The IT Project Coordinator manages and aligns resources for hardware and software integration, development and upgrade projects.

Essential Functions

Project Requirements, Scope, and Objectives

• Gather and document operational and technical requirements; work with end-users and other stakeholders to improve operational efficiencies.
• Collaborate with the Milwaukee Police Department (MPD) staff to identify and define project requirements, scope and objectives.
• Serve as the point of contact to communicate project status to participants and provide support to staff throughout implementation.
• Ensure that MPD units’ needs are met as the project evolves.
• Develop bid and request for proposal (RFP) documents.

Project Coordination

• Coordinate project activities, resources, equipment and information, including preparation of project proposals, timeframes, schedules, and budgets.
• Monitor, track, and document project progress and handle issues that arise.
• Use project management tools to monitor working hours, budget, plans and money spent.
• Schedule Microsoft Teams meetings with agendas and facilitate discussions to meet the required goals within project deadlines.

Documentation, Reporting, and Training

• Maintain documentation on the progress of projects and prepare reports for the command staff concerning deliverables and project status.
• Work with users to create and maintain comprehensive project documentation, plans, and reports.
• Develop training materials and assist with training system users.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Conditions of Employment

• Occasional evening and weekend work may be required to troubleshoot issues and to meet the department’s data and training needs.

NOTE: Candidates must pass an MPD background investigation before hire. Per the Criminal Justice Information Services (CJIS) security policy, your application will be rejected if you have been convicted of a felony.

Minimum Requirements

1. Bachelor’s degree in information technology, computer science, business administration, or a related field from an accredited college or university.
2. Two years of professional-level experience performing functions including information technology (IT) project management, systems configuration, and process mapping for large-scale applications.
3. Valid driver’s license at the time of appointment and throughout employment.

Equivalent combinations of education and experience may also be considered; however, two years of professional-level experience performing IT project management, systems configuration, and process mapping for large-scale applications is required and cannot be substituted for education.

 NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process before extending any job offers.

Desirable Qualifications

• Project Management Profession (PMP) certification.

Knowledge, Skills, Abilities & Other Characteristics

Technical

• Knowledge of the principles and best practices of IT project management, systems configuration, and process mapping.
• Proficiency using Microsoft Office productivity tools and the Microsoft Office Suite.
• Knowledge of project management applications.
• Ability to read and interpret job-related technical documents, policies, and procedures.
• Knowledge of mathematics and the ability to make accurate calculations.
• Ability to understand purchasing and budget processes.
• Ability to conduct research regarding software-related issues and products.
• Ability to monitor staff work activities, assign duties, outline work methods, direct work in progress, and check or inspect completed work.

Communication and Interpersonal

• Written communication skills to produce clear and concise memos, reports, project documentation, job aids, and training materials.
• Verbal communication skills to share information and respond to questions.
• Knowledge of customer service best practices and the ability to effectively integrate them into operational processes.
• Ability to remain calm in stressful situations, communicate efficiently, and seek solutions toward resolution.
• Training skills, including the ability to communicate technical information understandably to both technical and non-technical staff.
• Skill in interviewing end-users for insight into functionality, interfaces, problems, and usability issues.
• Ability to maintain effective working relationships with fellow staff, management, contractors, consultants, elected officials, other City staff, community partners, and outside agencies.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one’s own.

Judgment and Professionalism

• Ability to work independently and function as part of a team.
• Analytical skills and familiarity with process-driven problem-solving methods to address software issues and ensure consistent functionality.
• Attention to detail and the ability to resolve errors or omissions in work in progress.
• Ability to perform work with a high degree of accuracy, detail, and quality.
• Planning and organizational skills to complete assignments promptly.
• Ability to work in a fast-paced environment and adapt to changing protocols and shifting priorities.
• Ability to maintain confidentiality.
• Honesty, integrity, and the ability to use City resources responsibly.

Current Salary

The current salary range (Pay Range 2JX) is $72,768-$95,390 annually, and the resident incentive salary range is $75,678-$99,206 annually. 

Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.