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Entry-Level Technologist

Fireclay Tile
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Entry-Level Technologist

Fireclay Tile  •  Richmond, CA (3 days/week onsite) + monthly travel to Aromas, CA  •  Full-time

About the Role

We’re creating a brand-new position that blends frontline IT support in a working tile factory with hands-on, AI-driven software development. If you love troubleshooting real hardware on a real shop floor, but you also want to ship software that actually changes how the business runs, this role was built for you.

You’ll be the go-to technical resource for the people making and shipping our product in Richmond, while also owning small-to-medium internal software projects — the kind that used to require a contractor or a six-month roadmap slot, but which a sharp early-career technologist can now deliver in days using modern AI coding tools.

This is not a help-desk-only role. We expect you to grow into a builder.

Who You Are

  • A recent IT, CS, or related grad (or equivalent self-taught experience) who genuinely enjoys IT work.
  • Comfortable being the person someone walks up to and asks, “my label printer is doing the thing again — can you help?”
  • Curious and ambitious — you want to own projects, not just close tickets.
  • Excited about AI-assisted coding tools (Claude Code, Cursor, Copilot, etc.) and willing to learn fast.
  • Strong written and verbal communicator. You can explain a technical issue to a production lead and a software design to a manager.
  • Reliable, on time, and willing to be onsite in Richmond three days a week and travel to our Aromas factory once or twice a month.

What You’ll Do — IT & Frontline Support

  • Be the first line of IT support for the Richmond factory: workstations, label and shipping printers, barcode scanners, networking, A/V, phones, and shop-floor tablets/kiosks.
  • Triage, troubleshoot, and resolve day-to-day tickets; escalate cleanly when something needs vendor or senior engineering involvement.
  • Manage user onboarding/offboarding, account provisioning, MFA, and access reviews across our SaaS stack (Google Workspace, Slack, Salesforce, Shopify, Akeneo, etc.).
  • Maintain inventory of hardware, peripherals, and licenses. Order, image, and deploy new equipment.
  • Travel to our Aromas, CA factory once or twice a month to support the team there in person.
  • Document everything — runbooks, FAQs, internal how-tos — so the next problem solves itself.

What You’ll Do — AI-Driven Software Projects

  • Take ownership of small-to-medium internal software projects from intake through deployment.
  • Use AI coding tools (Claude Code, Cursor, GitHub Copilot, and similar) to build internal tools, dashboards, scripts, and integrations — the kind of work that closes the gap between our SaaS systems and the way the shop floor actually operates.
  • Write SQL against our data warehouse (Snowflake) to answer business questions and feed reports.
  • Build and maintain small integrations and automations between Salesforce, Shopify, Akeneo, and other systems.
  • Partner with operations leaders to translate “we keep doing this thing in a spreadsheet” into a working internal tool.
  • Learn our codebase, our data model, and our deployment practices, and contribute back to them.

What You’ll Learn

This role is designed as a launch pad. In your first 12–18 months you’ll get hands-on exposure to:

  • Modern AI-assisted software development workflows.
  • Production data systems: Snowflake, Salesforce, Shopify Plus, Akeneo PIM.
  • IT operations at a multi-site manufacturing company.
  • How to scope, ship, and support your own software in a real business.

Qualifications

Required

  • Bachelor’s degree in IT, Computer Science, Information Systems, or related field — or equivalent practical experience.
  • Working knowledge of Windows and macOS, basic networking (DHCP, DNS, Wi-Fi troubleshooting), and common SaaS admin concepts.
  • Some programming experience in any modern language (Python, JavaScript/TypeScript, or similar). You don’t need to be a senior engineer — you need to be willing to write code with AI tools and learn quickly.
  • Ability to lift and move standard IT equipment (monitors, PCs, printers).
  • Reliable transportation; ability to travel to Aromas, CA 1–2 times per month.
  • Authorized to work in the U.S.

Nice to Have

  • Internship, coursework, or side projects involving SQL, REST APIs, or web development.
  • Exposure to AI coding assistants (Claude, Cursor, Copilot, ChatGPT) for real projects.
  • Experience supporting users in a manufacturing, warehouse, retail, or field environment.
  • Familiarity with Google Workspace admin, Slack admin, or Salesforce.

Schedule, Location & Compensation

  • Richmond, CA factory, onsite 3 days per week; remaining days remote or as-needed onsite. 
  • 1–2 trips per month to our Aromas, CA factory (mileage reimbursed)

Competitive base salary commensurate with experience, plus benefits and equity.  Base Range 70K-90K