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LEITP Team Lead (IT Team Lead & Operations Manager)

Embassy of Canada in the U.S.
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SUMMARY OF DUTIES

Our organization is seeking a qualified and motivated individual to provide Information Management and Technology (IM/IT) support at Peterson Space Force Base, located in Colorado Springs, Colorado. 

The incumbent will need to be intelligent, articulate and a hard-working individual with a high energy level and outstanding interpersonal skills.  The successful candidate will be a highly collaborative and detail-oriented professional who takes active roles in both day-to-day functions as well as within a team.  

Under the supervision of the Program Manager (MCO) or FSITP, the incumbent will:

  • Lead, manage, and be accountable for the overall delivery of the mission’s IM/IT program, including service delivery, infrastructure, and project implementation 
  • Supervise, assign, and evaluate the work of IT staff, ensuring priorities are met and service standards are maintained 
  • Provide strategic advice and recommendations to mission management on IM/IT systems, risks, and opportunities for improvement 
  • Make operational and technical decisions related to IT services, incident management, and resource allocation within the mission 
  • Plan and oversee IT projects, including system upgrades, deployments, and mission moves or renovations 
  • Develop business cases, project plans, and reports, and present recommendations to mission management and HQ 
  • Monitor system performance and analyze trends, making decisions on corrective actions and optimization strategies 
  • Lead complex troubleshooting and incident resolution, including escalation management and coordination with HQ or external providers 
  • Negotiate and manage service agreements with vendors and external service providers 
  • Drive continuous improvement, innovation, and adoption of best practices across IT operations 
  • Collaborate and influence stakeholders (LEITPs, FSITPs, HQ, RDD) to align mission IT activities with departmental priorities 
  • Represent the IT program in committees, working groups, and interdepartmental discussions 


This selection process may also be used to staff various similar positions that may arise. By applying, you will join an inventory for current and future vacancies at the LE-O2 level (indeterminate, term, and temporary employment). 

 

AREA OF SELECTION

This selection process is open to all applicants legally authorized to work in the United States, who meet all the essential qualifications and whose applications are received by the closing date. Candidates must be legally residing in the Colorado Springs area at the time of appointment.

Please note that the Consulate General of Canada in Denver does not sponsor work authorizations directly or indirectly. 

The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or other factor. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

 

ESSENTIAL QUALIFICATIONS

All essential qualifications will be assessed. Methods of assessments and screening of candidates may include but are not limited to: verification of credentials, resume and letters of presentation; interviews, exams and practical tests; presentations or other types of assessments. 

 

Education

This position requires:

  • Graduation from a recognized college or university with a specialization in Computer Science or a related discipline. 

Note: Candidates will be required to provide proof of their education

 

Language

The Following languages and proficiency levels are required for this job. Candidates will be formally assessed or requested to provide proof of certification on these levels. 

  • An intermediate proficiency level (reading, writing, comprehension, and speaking) in English.

 

Experience

In order to perform the duties relevant to this job, the following experience is required.

  • Three (3) or more years of experience providing direct Information Management and Technology (IM/IT) support and coaching to users by e-mail, video/telephone conference, Microsoft Remote Assistance and in person, within a Service Desk environment;   
  • Three (3) or more years of experience supporting Microsoft Windows-based desktops and laptops, as well as smartphones (Android and/or iOS);  
  • Three (3) or more years of experience in supporting a Local Area Network (LAN) and its components;  
  • Three (3) or more years of experience in analysing information technology and information management needs for an organization;  
  • Three (3) or more years of experience in planning maintenance, upgrades and support of IM and IT systems and supporting infrastructure;  
  • Recent* experience** with a cumulative total of twelve (12) months or more:  as a team leader/supervisor with responsibility of supervising IT or technical staff; OR as a team project leader with responsibility for project planning and implementation.

 *Recent is defined as having performed the duties within the last five (5) years.  
**The experience can be one or the other or a combination of both for a minimum of 12 months or more. 

 

Competencies

All competencies will be assessed. All competencies must be met prior to appointment. 

  • Knowledge of industry standard Information Management and Technology (IM/IT) elements such as: user interfaces, devices, connectivity options, and collaboration tools;    
  • Knowledge of documenting, troubleshooting and escalating techniques used in the resolution of technical incidents pertaining to Information Management and Technology devices and infrastructure;  
  • Knowledge of the capabilities and functionality of the Microsoft 365 (M365) suite of applications such as Teams, OneDrive, and SharePoint and how they support collaboration. 
  • Client Focus;  
  • Planning and Organizing;  
  • Team Leadership;  
  • Analytical Thinking;  
  • Continuous Learning. 

*For more information on competencies: Competency Dictionary

 

ASSET QUALIFICATIONS

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications.

Language:  

  • Intermediate Proficiency in French, both written and oral.  

Experience: 

  • Experience working in an international environment such as an Embassy, International Organization or Multi-National Company;
  • Tracking and escalating service issues using a problem tracking system such as BMC Remedy.
  • Experience in providing technical support of Microsoft 365 collaboration tools such as: Teams, SharePoint, OneDrive, etc.

Certifications: 

  • Certification in Microsoft 365, Office 365, Teams, SharePoint, etc;
  • IT Service Management Certification such as ITIL.

 

OPERATIONAL REQUIREMENTS

Operational requirements will be assessed on a ``meet/does not meet`` basis and can be used to determine right fit of a candidate for the position.

  • Hours of Work: Normal hours of work of work for this position are in accordance with Locally-Engaged Staff regulations of 37.5 hours per week.
  • Willingness and ability to work potentially frequent overtime outside normal working hours and potentially on short notice.
  • Location of work: Employees are expected to work in office five days a week. 
  • Undergo training as required;
  • As a member of the Canadian diplomatic presence abroad, requirement to adhere to Canada’s Code on Values and Ethics;

 

CONDITIONS OF EMPLOYMENT

Conditions of employment must be met or complied with before being appointed to a particular position. They are to be maintained throughout the employment period.

  • Valid work authorization: Ability to obtain and maintain valid work authorization covering the entire employment period.
  • Security screening: Ability to obtain and maintain a Reliability Status, which includes criminal and credit background checks from the Government of Canada.
  • Other conditions of employment: Ability to obtain and maintain a Government of Canada Secret security clearance, including meeting the eligibility requirements associated with this level of clearance. Candidates may begin employment with Reliability Status while the required security clearance is being processed, subject to operational requirements and security authorization.

 

ADDITIONAL COMMENTS:

Employees currently occupying an at-level position at Canadian missions in the United States are encouraged to apply. Please note that management may consider different staffing approaches, including deployment, based on operational requirements and management discretion.

We offer a competitive salary, generous leave, 12 weeks of paid parental leave and a strong benefits package that includes medical, dental, long-term disability and a retirement savings plan. Please find a summary of our benefits package and information on employment eligibility at: Jobs at our offices in the United States (international.gc.ca).

Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture.  The Embassy of Canada to the United States is committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies. Canada’s strength is diversity, and it has played a key role in Canada’s history and development.  Because of this, the Consulate General of Canada in Denver values diversity, equity and inclusion in our workforce.

 

HOW TO APPLY

Follow the below instructions to ensure your application can be considered. 

  • You must submit your application using the "Apply online" function. Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date.
  • Do not include personal data such as; age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV nor cover letter (as required). Only include information relevant to the vacancy as requested in the above job poster.
  • You must clearly demonstrate in answering the screening questions how you meet the qualifications of the vacancy. You must provide concrete and detailed examples that clearly explain where, when, and how you gained the qualification in each question box. Global Affairs Canada cannot make any assumptions about your studies nor experience. No additional information will be sought beyond what you submit in your online application.
  • Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may (or may not) be used as a secondary source to validate the answers to the screening questions.
  • Applications which do not include all the requested documents or information and/or which are not received by the closing date will be rejected.
  • Candidates who are unable to submit their application due to technical difficulties must report these to LES-E-Recruitment-WSHDC@international.gc.ca prior to the closing date. Failure to do so will result in the application being rejected.
  • *If you are in a partially or fully qualified pool for a similar position with our mission, please include the process number and all relevant details in your application.

 

IMPORTANT NOTES

Carefully review the following:

  • Please note that the Consulate General of Canada in Denver does not sponsor work authorizations directly or indirectly.
  • Only applications submitted in one of the official languages of Canada will be accepted (English or French).
  • Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
  • Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.
  • Reference checks may be sought for candidates.
  • Please note that the Consulate General of Canada in Denver does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
  • Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
  • We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated (during any phase of the evaluation process, please contact us at LES-E-Recruitment-WSHDC@international.gc.ca to request specialized accommodation (a modification made to the standard assessment conditions, allowing individuals with disabilities to demonstrate their abilities on an assessment by removing barriers related to their specific needs). All information received in relation to accommodation will be kept confidential.
  • The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the Consulate General of Canada in Denver,  which might arise following the completion of this selection process.
  • For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.
  • The Government of Canada has established a multiple step salary scale as well as Terms and Conditions tailored to each country’s local labor environment. The Government of Canada does not negotiate salaries. Competitive benefits in line with local practices for each country are also provided in the gross compensation package.