Business Operations Intern

Title: Business Operations Intern 
Type: Full-Time Summer Internship 
Location: In Office (preferred) — Manhattan, New York City 
Company: DEEPS

About DEEPS DEEPS is a science-forward sleep brand creating thoughtfully designed products to help people sleep better and feel their best. We are building a premium consumer brand at the intersection of wellness, product, and performance-driven marketing, with a strong focus on clear execution, operational discipline, and a high-quality customer experience.

As a small and growing team, we wear a lot of hats. We move quickly, but we care deeply about precision, follow-through, and getting the details right — whether that shows up in a customer interaction, a supplier conversation, or a retail channel submission.

About the Role We are looking for a Business Operations Intern to support the operational backbone of the company this summer from our Manhattan office.

This role is ideal for someone interested in how a consumer brand actually runs — from sourcing and supply chain to customer experience and retail distribution. You will work across a range of operational workstreams, helping the team stay organized, move faster, and execute more effectively.

This is not a strategy-only role. We are looking for someone who is comfortable doing real research, managing trackers and information, handling detail-oriented coordination work, and supporting the systems that keep the business moving. Strong candidates will be curious, organized, and genuinely interested in how products get made, sold, and delivered.

There is room to contribute observations and ideas, but the primary goal of this role is strong, reliable execution across a variety of operational tasks. We also care a lot about team fit — we value people who bring positive energy, communicate clearly, and enjoy working closely with a small in-person team.

What You'll Do

Research & Sourcing

• Conduct market research on competitors, product categories, pricing, and consumer trends
• Research and help identify potential suppliers, manufacturers, and product formulation partners
• Build and maintain organized research documents, comparison trackers, and supplier reference materials
• Help evaluate and summarize sourcing options for review by the team

Customer Service & Fulfillment

• Support customer service operations, including drafting and managing customer responses
• Help coordinate fulfillment-related logistics, tracking, and issue resolution
• Assist with fulfillment planning, process documentation, and communication with relevant partners
• Maintain organized records related to orders, fulfillment performance, and customer feedback

Wholesale & Retail Channel Support

• Support wholesale channel operationsHelp manage listings, submissions, and operational requirements for retail partners
• Assist with account organization, order tracking, and communication support for wholesale accounts
• Help maintain documentation and trackers related to retail channel activity

General Operations

• Support internal process documentation and help keep operational systems organized
• Assist with vendor and partner communication as needed
• Take on ad hoc operational research and coordination tasks as the business requires

What We're Looking For

• Strong organizational skills and exceptional attention to detail
• Excellent written and verbal communication
• Curious and resourceful — able to dig into research questions and surface useful, well-organized findings
• Comfortable managing multiple workstreams and staying on top of details across different areas of the business
• Strong interest in consumer brands, e-commerce, and how products get built and sold
• Genuine interest in wellness, sleep, and the lifestyle/wellness brand space
• Reliable, thorough, and comfortable working within structured processes
• Receptive to feedback and able to improve quickly
• Comfortable with spreadsheets, trackers, and organized documentation
• Positive, team-oriented, and comfortable collaborating closely in an in-office environment
• Outgoing, professional, and able to bring good energy to a small team

What This Role Is Great For This role is a strong fit for someone who wants hands-on experience in:

• business operations and e-commerce
• product sourcing and supply chain research
• retail and wholesale channel management
• customer experience and fulfillment operations
• how a growing consumer brand manages the operational work behind building a real business

Internship Details

• Full-time summer internship
• In person in our Manhattan office
• NYC local strongly preferred
• Timing can be discussed based on school calendars, but this role is intended to be filled for the summer

To apply, please submit resume and cover letter directly through Handshake