Business Technology Manager - Aviation Insurance

We currently offer an excellent opportunity for a Business Technology Manager in our New York City Home Office.  The successful candidate will lead the support strategy of, and the optimization of the organization’s core business technologies primarily built on the Guidewire Cloud and focus on ensuring the platform, its applications, and underlying infrastructure to enable USAIG’s operational excellence. It is integral to be a hands-on technology leader who can translate business needs into scalable, secure, and reliable technical solutions.  Deep technical expertise coupled with strong managerial skills are necessary to lead the support team responsible for maintaining a steady state while having the foresight to continually enhance the organization’s IT capabilities by engaging in and performing duties and responsibilities which include but are not limited to the following: 

Position Responsibilities:

• Ensure that USAIG’s primary Business applications built on the Guidewire Cloud platform maintain high availability, reliability, and stability
• Lead system upgrades, enhancements, and integrations to improve performance and user experience
• Manage the Internal and External Support teams
• Manage relationships with technology vendors, service providers, and implementation partners as well as key resources from USAIG’s parent company
• With assistance from USAIG’s parent company, negotiate contracts, evaluate performance, and ensure adherence to service-level agreements
• Maintain a forward looking technology roadmap tailored to the frontline business needs 
• Collaborate with parent company cybersecurity team along with external vendors ensure systems meet security and regulatory standards
• Serve as a technical advisor to business units, helping them leverage tools effectively
• Oversee technology risk assessments, disaster recovery planning, and business continuity readiness
• Fully comprehend and make sound business decisions that are in the best interest of the organization’s unique business dynamic and align with the intricacies of a managing general agency that underwrites aviation insurance on behalf of a pool of member insurance companies 
• Perform miscellaneous projects and administrative functions as assigned

Position Qualifications and Experience:

• 10 years of relevant work experience, including past experience in application support and/or operations with vast and recent experience as a technical lead and manager needed
• BA/BS Computer Science, Computer Engineering, or Management Information Systems preferred
• Prior Insurance industry experience, ideally in supporting Guidewire’s Policy Center, Claim Center and Billing Center desired
• Solid experience with cloud environments such as Azure and AWS preferable
• Capable of strategic thinking with strong technical depth needed
• Robust understanding of technical concepts such as programming (Gosu, Java, SQL) necessary
• Strong knowledge of industry issues and trends required to champion a culture of continuous improvement and digital enablement is essential
• Ability to consistently perform the responsibilities of the position while being resourceful and wearing many hats necessary
• Proficiency in balancing innovation with operational stability required
• Ability to lead both high level strategy and hands on execution essential
• Adept at working well under time constraints and ability to meet deadlines required
• Excellent interpersonal and communication skills needed
• Independent thinker possessing self motivation, detail orientation, solid organization skills and ability to prioritize projects and work assignments needed.
• Willingness to take professional development, insurance, IT and aviation related courses necessary
• Attainment of relevant certifications, licenses and continuing education to enhance the performance of job requirements necessary
• Ability to work from the Company’s physical office location on a hybrid basis is needed
• Flexibility to travel (some overnight travel) required

About Us:

America’s First Name in Aviation Insurance -- Our tagline is far more than just a marketing slogan – it’s literally true.  In 1928, two enterprising pilots developed the idea of offering specialized insurance to the aviation industry. Working diligently, they established USAIG, an insurance pool composed of insurers dedicated to providing expertise in aviation underwriting and claims handling.  USAIG quickly became and today remains a leading insurance provider to all segments of the aviation and aerospace industry.  United States Aviation Underwriters, Inc. (USAU) manages an insurance pool of member companies, United States Aircraft Insurance Group (USAIG) and underwrites on behalf of the member companies within the USAIG pool.  We are a subsidiary of General Re Corporation, a leading global reinsurer, and a member of the Berkshire Hathaway Inc. family of companies.