ULimo Customer Success Internship

ULimo Customer Success Internship

You must join our Discord to be considered: https://discord.gg/eJWpZZD2mx

Please share an intro about yourself in the "Introduce-Yourself" channel.

Open to undergraduate students with sophomore standing or higher, as well as graduate students.

Additional Contact Methods:

DM our main college Instagram: @UniversityLimo

Email us: Contact@ulimo.co (not .com)

Overview:

ULimo is seeking friendly, organized, and customer-focused Customer Success Interns to help create exceptional experiences for our users and partners. As a Customer Success Intern, you will work closely with customers, venues, and business partners to answer questions, resolve issues, gather feedback, and support long-term engagement with the ULimo platform.

This role is ideal for students interested in customer success, customer experience, communications, hospitality, business, marketing, psychology, human resources, and startup operations. Interns will gain valuable experience working directly with customers while helping a growing startup improve satisfaction, retention, and user experience.

Responsibilities:

-Respond to customer inquiries and provide support through email, messaging platforms, and other communication channels.

-Assist users with onboarding and navigating the ULimo platform.

-Help resolve customer concerns and escalate issues when necessary.

-Collect and organize customer feedback to identify trends and areas for improvement.

-Support venue and partner onboarding efforts to ensure a positive experience.

-Maintain accurate records of customer interactions and support requests.

-Collaborate with leadership to improve customer satisfaction and retention strategies.

-Assist with community engagement and relationship-building initiatives.

Qualifications:

-Currently pursuing or recently completed a degree in Business, Communications, Psychology, Hospitality, Human Resources, Marketing, or a related field.

-Excellent written and verbal communication skills.

-Strong interpersonal and problem-solving abilities.

-Ability to remain professional, empathetic, and customer-focused.

-Experience with Google Workspace, Notion, CRM platforms, or customer support tools is a plus.

-Strong organizational skills and attention to detail.

-A welcoming, team-first attitude.

-Previous customer service or customer success experience is desirable but not required.

Perks:

-Flexible hours and fully remote work.

-Experience working closely with startup founders and leadership.

-Opportunity to make a direct impact on customer satisfaction and company growth.

-Access to networking opportunities, brand perks, and performance-based incentives.

-Exposure to customer experience, operations, and startup management.

-Opportunity to build a professional portfolio with real-world customer success projects.