Professional Services Coordinator

Professional Services Coordinator

Reports To: Director of Partnerships

Department/Team: Michigan Virtual Learning and Research Institute (MVLRI) & Partnerships Teams

Supervisory Responsibilities: None

FLSA Status: Exempt

Location: Lansing, MI office and remote (Hybrid)

Posting Salary Range: $48,000 - $53,000

About the Role

The Professional Services Coordinator plays a vital cross-functional role supporting both the professional services delivered through the Michigan Virtual Learning Research Institute and the sales and outreach initiatives led by the Partnerships team. This individual serves as a critical bridge between departments, managing client relations, logistics, and agreement workflows for K-12 school and district contracts. Bringing strong project management, scheduling, and communication skills, the Professional Services Coordinator ensures that all outreach and professional service engagements align seamlessly with Michigan Virtual’s organizational strategy.

About Michigan Virtual

Michigan Virtual is a Lansing-based nonprofit 501(c)(3) organization dedicated to advancing education through research, innovation, policy, and digital learning solutions. Our mission is to maximize learning and teaching by bringing together the best in people and technology.

Essential Functions & Responsibilities

• Engagement & Contract Management: Assists in the execution and tracking of client contracts, digital agreements, and signatures. Partners with the Finance department to request and track invoicing.
• Data & Contract Analysis: Collaborates across departments to collect, summarize, and report data from multiple organizational systems while assisting with the maintenance of professional service program contracts.
• Project & Event Coordination: Provides project management and scheduling support to MVLRI team members. Coordinates, plans, and attends conferences, trade shows, webinars, and promotional events.
• Programming Support: Maintain the events calendar for internal and external MVLRI programming and resource needs.
• Relationship Management: Cultivates and maintains positive relationships with K-12 schools, districts, intermediate school districts (ISDs), and external vendors (agencies, printers, photographers).
• Workflow Optimization & AI Integration: Leverages AI tools appropriately to enhance efficiency and creativity in daily workflows, exercising professional judgment to ensure accuracy, ethics, and data privacy.
• Other duties as assigned. 

Required Education, Experience, & Skills

• Education: Bachelor’s degree or an equivalent combination of education and work experience.
• Experience: 2+ years of experience in project management, outreach support, or inside sales coordination. Demonstrated experience working directly with K-12 schools, districts, or educational organizations.
• Project Management: Proven ability to coordinate, organize, and support multiple system-wide projects or marketing initiatives simultaneously to meet deadlines.
• Communication: Outstanding written, oral, and cross-cultural communication skills. Ability to translate complex or technical information into clear, stakeholder-friendly language.
• Technical Proficiency: Working knowledge of Microsoft Office (Word, Excel, PowerPoint), Google Workspace, and CRM/agreement management software.
• AI Competency: Familiarity with artificial intelligence (AI) tools and applications to support productivity and improve workflow processes.
• Logistics: Ability to work a hybrid schedule from the Lansing, MI office at least 2 days per week, with willingness to travel to schools, districts, and conferences within Michigan.

Desired Qualifications

• Training or certification related to project management (PMP, CAPM, etc.).
• Experience working cross-functionally to ensure high-quality outcomes. 
• Familiarity with K-12 education procurement, pricing structures, and public relations activities.