Senior Quality Management (QCO) Intern - Graduate Students

Quality Compliance and Oversight (QCO) vision is to support the MBTA in building a culture of excellence through proactive collaboration, dependable outcomes, and a commitment to continuous improvement. Guided by a human-centered approach, QCO prioritizes listening to align with stakeholder needs, facilitating meaningful connections, and meeting teams where they are. The team learns from frontline experiences, communicates openly, and focuses on solving what matters most to support successes and drive lasting, sustainable change.

The Senior Intern will be working alongside the Senior Director of Quality Management (QM) situated within the QCO Department. This role will contribute and provide support for the operations, planning and logistics needed to support QM and assistance with special projects. 

The Senior Intern is for someone who is looking to develop and strengthen business and process improvement skills while working on QCO-related cross-functional projects. Your need to have ability to successfully assist MBTA staff in executing on process improvement will require strong communication skills, patience, and a solution-oriented attitude. This internship provides a unique opportunity to gain hands-on experience while supporting one of the largest transit systems in the nation. 

You will get guidance and mentorship from the MBTA’s Quality, Compliance and Oversight team. Working in QCO, you will be on the front line of a mission critical engagement essential to the operation and reputation of the MBTA. 

The MBTA offers internship start dates on the first Monday of September, December, March, and June. We’re looking for candidates who can commit to six months’ experience, allowing for a more meaningful and impactful contribution.

We are looking to hire 1 intern, who will work at least 2 - 3 days onsite (40 hours per week) for at least six months (September – February).

Principal Duties and Responsibilities 

This role will contribute and provide support for the operations, planning and logistics needed to support the QM team and assistance with special projects. 

• Support Quality Management activities related to the Audit Workstream and Corrective Action Plan (CAP) Workstreams, including assisting with tracking deliverables, organizing documentation, monitoring action items, preparing meeting materials, and coordinating follow-up with internal stakeholders to support timely completion and continuous improvement.
• Assist the Sr Director of QM and others with their duties related to the development, implementation, and close-out of regulatory findings from oversight authorities such as Federal Transit Agency (FTA) and the Department of Public Utilities (DPU), and/or enterprise projects that further the MBTA’s strategic goals or to address deficiencies and/or opportunities for improvement at the MBTA.
• Participate in team / staff meetings, organization events, fieldwork, project teams, or other duties as needed.
• Additional responsibilities may include focusing on one or more departments or locations. See applicable addendums or hiring manager for department or location specific functions. 
• Provide internal and external customers with courteous and professional experience.
• Perform all other duties and projects that may be assigned.

* The statements contained in this job description are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

Minimum Education 

• Enrolled, for entire duration of employment, in the graduate / master’s degree program of an accredited college / university.

Minimum Experience and Required Skills

• Above average proficiency in project management.
• Above average knowledge of Microsoft Office suite (Office 365 preferred).
• At least one year of professional experience in Quality Management.
• Above average data analysis skills.
• Above average analytical, conceptual, and problem-solving abilities.
• Above average ability to communicate clearly and concisely, presenting ideas in user-friendly language.
• Above average presentation and interpersonal skills.
• Above average ability to establish and maintain effective working relationships with peers.
• Above average ability to conform to shifting priorities, demands, and timelines.
• Above average ability to manage multiple tasks with minimal supervision.
• Above average ability to communicate effectively in English, both in written and oral forms.
• Highly organized, motivated, and have great attention-to-detail.
• Strong interest in public service, transit, or transportation and how it operates.
• Above average ability to work effectively in diverse, collaborative, fast-paced environments as well as independently.
• Ability to independently commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Authorized to work in the United States (international students in CPT, STEM, or OPT programs through a university are eligible to apply). The MBTA does not provide visa sponsorship, such as H1-B status.

* The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required.