Senior Operations Strategy (COO) Intern - Graduate Students

The internship is hosted through the Chief Operating Office, which will assign interns to departments throughout the Operations division. Depending on skills and interests, an intern may have the opportunity to work with multiple teams within Operations. These could include:

 

• Lean Strategy
• Operations Training
• Heavy and Light Rail Operations
• Bus Operations
• Vehicle Maintenance
• And other Operations departments… including Commuter Rail & Ferry Operations, Paratransit Operations (the RIDE), the Operations Control Center, Operating Rules Compliance, Engineering & Maintenance, and the Chief Operating Office.

As an intern, you will receive guidance and mentorship from department leaders. This position engages with internal and external stakeholders to make tangible, positive impacts on riders.

We are looking to hire one (1) intern, who will work onsite (40 hours per week) for at least four months (Sep - Dec).

Duties & Responsibilities:

As an intern, you will be working alongside Senior Operations Leadership staff on a variety of important operational projects to support the MBTA’s efforts to ensure safe and reliable transit service. Past projects include creating a database to track projects within the Training Department, launching a pilot in Bus Operations to optimize routes, and streamlining the process for Right-of-Way diversion planning. Future projects could include performing data analysis, streamlining processes, and helping to manage multi-departmental initiatives to produce outputs that will inform decision-making within the Operations Leadership team – examples of deliverables include labor and staffing models, SOPs and how-to guides, management performance dashboards, and executive-level presentations and policy memos. Beyond assigned projects, you will have the opportunity to connect with other interns in the Chief Operating Office’s Graduate Student cohort, attend MBTA-wide intern programming, and make a positive, real-world impact on the operation of the MBTA. Additional responsibilities include:
 

• Participate in team / staff meetings, organization events, fieldwork, project teams, or other duties as needed.
• Additional responsibilities may include focusing on one or more departments or locations. See applicable addendums or hiring manager for department or location specific functions. 
• Provide internal and external customers with courteous and professional experience.
• Perform all other duties and projects that may be assigned.

* The statements contained in this job description are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

Minimum Requirements & Qualifications:

• Enrolled, for entire duration of employment, in the graduate / master's degree program of an accredited college / university in public policy, public administration, business administration, operations management, urban planning, urban studies, public health, law, supply chain logistics, computer science, or related fields.
• Above average proficiency in strategy and planning.
• Above average ability in process improvement.
• Above average skill level in complex data analysis.
• Above average ability to communicate effectively in English, both in written and oral forms.
• Highly organized, motivated, and have great attention-to-detail.
• Strong interest in public service, transit, or transportation and how it operates.
• Above average ability to work effectively in diverse, collaborative, fast-paced environments as well as independently.
• Ability to independently commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Authorized to work in the United States (international students in CPT, STEM, or OPT programs through a university are eligible to apply). The MBTA does not provide visa sponsorship, such as H1-B status.
  
  * The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required.