Senior Business Analyst

The Department of Health Services (DHS), Division of Enterprise Services (DES), Bureau of Information Technology Services, (BITS) is recruiting for a Senior Business Analyst.  

This position has the ability to work remotely up to 5 days per week but will be required to report to the 201 E. Washington Ave office in downtown Madison on occasion due to operational or projects' need, participating in training, or other tasks.    

As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months. 
• Top rated health plan options starting at $47/month for single plans and $117/month for family plans, after 2 months of state service. 
• Exceptional pension plan with a 7.2% employer match in 2026 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!  
• Several flex spending accounts: medical, dependent care, commuter, parking and High Deductible Health Savings.
• Well Wisconsin Wellness Program.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Public Service Loan Forgiveness Program employer.

Position Summary

As a Senior Business Analyst, you will be responsible for identifying business needs and creating solutions for DHS program areas.  The work includes:

• facilitating requirements sessions,
• analyzing and documenting business needs and business processes,
• capturing current and future state process flows, and
• creating artifacts which enable process improvements, project implementation, or program mission delivery.

Selected candidate will be expected to provide business analysis expertise for multiple projects of varying scope and complexity. Work is self-initiated, conducted independently, and requires the ability to multi-task and lead project activities.  In addition, the incumbent will need to communicate complex concepts to both 

Salary Information

The starting pay is between $45.72 - $50.22 per hour (approximately between $95,100 and $104,400 per year), depending on qualifications, plus excellent benefits. A 12-month probationary period is required.

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position position is classified as an IS Business Automation Specialist and is in pay schedule and range 07/33.  

Job Details

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

Employees must have access to secure high-speed internet for remote work option. Mileage reimbursement to the employee’s headquarter location is not provided.  Remote work flexibility will be discussed in more detail during the interview process.

For positions that allow remote working flexibility, working outside of Wisconsin or in bordering cities will not be allowed except in extremely limited circumstances due to the need to report to an office location in Wisconsin on short notice. 

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.  DHS is not an E-Verify employer nor a STEM-OPT eligible employer.

Qualifications

Minimally qualified applicants will have all of the following:

• Experience facilitating requirements sessions (e.g. documenting business needs, developing user guides, developing industry standard business analysis artifacts such as business requirements definition (BRD), requirements traceability matrix (RTM), user stories, acceptance criteria, use case diagrams, data flow diagrams, etc.).
• Experience mapping business processes (e.g. capturing current and future state process flows, identifying process gaps and deficiencies, creating artifacts to enable process improvements, etc.).
• Experience working as a business analyst supporting both predictive and adaptive project implementations.    
• Experience communicating complex or technical information to non-technical users and executives.   

In addition, highly qualified applicants will also have one or more of the following:

• Experience working with process improvement in either an information security or information technology domain.   
• Experience working on a project over the entire lifecycle, from initiation through closure in a business analyst role.  
• Experience working as a business analyst on multiple, concurrent projects
• Experience defining user stories, requirements, and gathering estimates on a project with at least 5 of the following workstreams:
  • application development, 
  • identity/access management, 
  • infrastructure/networking, desktop support/customer service desk, 
  • telecommunication/mobile devices, 
  • information security, 
  • multiple program or department areas, 
  • customer/members of the public, 
  • marketing, legal team, purchasing, 
  • accounting, 
  • records management, 
  • communications office.

Your letter of qualifications and resume are limited to two (2) pages each. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here. 

How To Apply

Applying is easy! Click “Apply for Job” to start your application process.  Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application. 

Helpful Information: 

• Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline. 
• You may want to save a copy of the job posting for referencing after the deadline.
• Submitted materials will be evaluated by a panel of job experts according to the qualifications above. 
• Please monitor your email for communications related to this position. 
• Current or former permanent, classified, state employees must complete the online application process to be considered. 
• If viewing through an external site, please apply directly at Wisc.Jobs. 
• For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Jennie Hocker in Human Resources at Jennifer.hocker@dhs.wisconsin.gov.  

DHS is an Equal Opportunity and Affirmative Action employer. Veterans are encouraged to apply. For complete information on Veterans’ hiring programs with the WI Department of Veteran’s Affairs, click here.

Deadline to Apply

The deadline to apply is August 10th at 11:59pm. 

Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm.  Late or incomplete applications will not be accepted.