Customer Success Internship: BookaBooth

Customer Success Internship: BookaBooth

You must join our Discord to be considered: https://discord.gg/teCX9dxm2Z 

Please share an introduction about yourself in the “Introduce-Yourself” channel.

Open to undergraduate students with sophomore standing or higher, as well as graduate students.

Additional Contact Methods:

• Email us: Contact@ulimo.co (not .com)

Overview:

BookaBooth is seeking enthusiastic and customer-focused Customer Success Interns to help create an outstanding experience for our café partners. Interns will work closely with leadership to support partner onboarding, answer questions, gather feedback, and ensure cafés are successful using the BookaBooth platform.

This internship provides hands-on experience in customer success, relationship management, business operations, and startup growth. Interns will have the opportunity to work directly with partner businesses while helping improve the overall experience for both cafés and BookaBooth users.

Responsibilities:

• Assist with onboarding new café partners to the BookaBooth platform.
• Build and maintain positive relationships with café owners and managers.
• Respond to partner questions and provide timely support.
• Collect feedback from partners to help improve the platform and customer experience.
• Monitor partner satisfaction and identify opportunities to increase engagement.
• Work with sales and engineering teams to communicate partner needs and resolve issues.
• Maintain accurate records of partner interactions and onboarding progress.
• Support initiatives that improve partner retention and long-term success.

Qualifications:

• Currently pursuing a degree in Business, Management, Marketing, Communications, Hospitality, Entrepreneurship, or a related field.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Organized, dependable, and detail-oriented.
• Positive attitude with a passion for helping others succeed.
• Comfortable working independently and collaboratively in a startup environment.
• Strong problem-solving and critical thinking skills.
• Previous customer service or client-facing experience is preferred but not required.

Perks:

• Gain real-world customer success and relationship management experience.
• Work directly with startup leadership and contribute to partner growth and satisfaction.
• Develop professional communication, problem-solving, and account management skills.
• Receive mentorship and hands-on experience working with business partners.
• Flexible scheduling designed to accommodate student schedules.
• Make a meaningful impact on a growing startup while building valuable experience for your resume.