Wayfinding Intern (Undergraduate Students)

The Wayfinding Intern will assist and provide support to the Wayfinding Team and others with their duties. The intern will report directly to the Manager of Wayfinding. Responsibilities will include, but not limited to, working with the Manager of Wayfinding and Graphic Designers on their task to implement the MBTA Wayfinding program and assisting them in the development of new group databases and program reference documents.

We are looking to hire one (1) intern, who will work five (5) days onsite (40 hours per week) for at least three (3) months with possibility to extend an additional three or more months.

Principal Duties and Responsibilities 

• Photo-document existing wayfinding-related conditions and assets across the system.
• Participate in developing protocols for signage material sample documentation, tracking and storage.
• Assist with the preparation of new databases for Wayfinding sign standards and affiliated projects.
• Develop standard sign type catalogue for implementation of sign graphics software.
• Review and make updates to transit-related maps.
• Assist with the department’s graphic design-related tasks as needed.
• Assist Manager of Wayfinding and Graphic Designers with ongoing projects in the design and construction phases, as needed.
• Assist with research on sign materials and specifications.
• Maintain staff work assignment schedules and proactively coordinate implementation of actions.
• Participate in team / staff meetings, organization events, fieldwork, project teams, or other duties as needed.
• Additional responsibilities may include focusing on one or more departments or locations. See applicable addendums or hiring manager for department or location specific functions. 
• Provide internal and external customers with courteous and professional experience.
• Perform all other duties and projects that may be assigned.

* The statements contained in this job description are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

Minimum Education 

• Enrolled, for entire duration of employment, in the undergraduate / Bachelor’s degree program of an accredited college / university in Architecture, Urban Planning, or Graphic Design.
• Completed at least four (4) semesters or five (5) trimesters of the degree program.

Minimum Experience and Required Skills

• Above average proficiency in Adobe Creative Cloud.
• Above average proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
• At least one year of experience with database applications.
• Valid, unexpired U.S. driver’s license.
• Above average ability to handle sensitive and confidential information appropriately.
• Above average ability to communicate effectively in English, both in written and oral forms.
• Highly organized, motivated, and have great attention-to-detail.
• Strong interest in public service, transit, or transportation and how it operates.
• Above average ability to work effectively in diverse, collaborative, fast-paced environments as well as independently.
• Ability to independently commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Authorized to work in the United States (international students in CPT, STEM, or OPT programs through a university are eligible to apply). The MBTA does not provide visa sponsorship, such as H1-B status.

* The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required.