Operations Intern

About the Position:

First Internet Bank provides paid internship opportunities designed to give students hands-on experience in a professional banking environment and real-world exposure to business and banking operations. As the Operations Intern you will be assigned to an operations-related business area, which may include account or loan operations, process improvement, project support, relationship banking, or another operational function. You will contribute to meaningful work, collaborate with team members, and develop an understanding of how the assigned area supports the Bank, its employees, and its customers. Specific training, projects, systems, and learning objectives will be defined through a department-specific onboarding plan. 

What You Will Do:

• Learn the responsibilities, workflows, service standards, and business purpose of the assigned department through structured training, observation, and hands-on assignments. 
• Assist with operational projects, process implementation, project coordination, documentation, data collection, reporting, and administrative activities appropriate to the assigned area. 
• Support the review of procedures and workflows and help identify opportunities to improve efficiency, consistency, service, or controls. 
• Organize, maintain, image, or update files, records, project materials, and other business information in accordance with established requirements. 
• Conduct research and analysis related to operational trends, customer or employee needs, products, services, vendors, or industry practices, as applicable to the assignment. 
• Assist with testing, audits, process mapping, meeting documentation, training materials, presentations, or communications, as assigned. 
• Collaborate with colleagues across the Bank and provide responsive, professional support to internal or external customers, partners, tenants, vendors, or visitors, as appropriate. 
• Maintain accurate, complete, secure, and confidential information while following Bank policies, procedures, controls, and professional standards. 
• Demonstrate initiative, sound judgment, attention to detail, accountability, and a willingness to learn new processes and systems. 
• Perform other duties and complete additional learning assignments as requested.  

What We’re Looking For:

• Currently pursuing an associate or bachelor’s degree, preferably in business, operations management, project management, finance, sales, data analytics, or a related field.  
• Demonstrated interest in banking, business operations, customer service, process improvement, project support, or a related area. 
• Proficiency with Microsoft Office applications; experience with other data, process mapping, reporting, or presentation tools may be helpful depending on the assignment.  
• Strong organization, communication, interpersonal, problem-solving, and multitasking skills. 
• High level of attention to detail, accuracy, professionalism, and discretion.  
• Ability to work collaboratively, manage assigned priorities and deadlines, take initiative, and learn new concepts, processes, and systems. 
• Ability to communicate information clearly in writing, in conversation, or through presentations, as appropriate to the assignment.  
• Ability to meet the scheduling and on-site work expectations established for the internship program and assigned department. 

Working Conditions/Demands:

• Professional office setting.
• Primarily sedentary position requiring long periods of time working at a computer.
• Must be able to move throughout the office and buildings to obtain or relay information.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Who Are We?

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.