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Rec Well - Member Services Assistant 2026

Oakland University
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Member Services Assistant

JOB SUMMARY

The Member Services Assistant serves as the first point of contact for students, members, and guests, providing exceptional customer service both in person and over the phone. Responsibilities include offering information on memberships and programs, conducting facility tours, and fostering a welcoming environment while professionally addressing guest concerns. This role also ensures authorized access to the facility by verifying memberships, identifying valid credentials, and following the daily schedule. Additionally, the Member Services Assistant manages daily retail and equipment inventory and provides timely, reliable support to all customers.

 

MINIMUM QUALIFICATIONS

  • Demonstrates a positive, service-oriented attitude with members and colleagues, maintaining a high standard of professionalism, respect, and composure in fast-paced environments.
  • Proven ability to manage time and tasks independently with minimal supervision, meeting deadlines and following through on responsibilities.
  • Ability to think critically and respond effectively to member concerns or unexpected situations, exercising sound judgment when troubleshooting day-to-day challenges and adapting to changing circumstances.
  • Excellent verbal and written communication skills and demonstrated ability to convey information clearly and concisely.
    Exceptional focus on accuracy and thoroughness, ensuring all tasks are completed with care.
  • Treats members, colleagues, and supervisors with courtesy and consideration in all interactions, including high-pressure moments.
  • Demonstrates honesty, integrity, and accountability in completing tasks and supporting a positive, equitable member experience.

 

RESPONSIBILITIES AND DUTIES

  • Greet and welcome students, members, and guests.
  • Ensure authorized access to the facility by verifying membership status, verifying valid credentials, and following the daily schedule.
  • Maintain knowledge of and enforce all Rec Well guidelines and procedures.
  • Work with other Member Services employees to maintain general safety and security through being visibly alert and communicating important information to the Building Manager.
  • Serve as a customer service representative of Rec Well, provide accurate and necessary information, and answer patron inquiries regarding membership and programs through both in person and over the phone communication.
  • Provide sale transactions, program registrations, and day-use equipment check out to patrons through the use of Fusion software and sale terminals.
  • Adapt to unexpected situations by exercising sound judgment and quick
    decision-making to resolve member and guest concerns as they arise.
  • Uphold confidentiality and integrity in handling member data and facility assets.
  • Perform other customer service duties as assigned, such as conducting facility tours, assisting with app or portal navigation issues, and supporting general member inquiries.
  • Provide appropriate care and respond accordingly in emergency situations as stated in the Emergency Action Plan.

 

DOCUMENTS NEEDED TO APPLY

  • Handshake application
  • Resume
  • Cover Letter

 

COMPENSATION

  • $15/hour - Minimum rate for new hires

 

CONDITIONS OF EMPLOYMENT

  • Must be available to work a variety of shifts, including nights, weekends, and early mornings.
  • Attend all scheduled staff meetings and trainings.
  • Act in accordance with the Clery Act as a mandated reporter and carry out responsibilities in reporting a crime on campus as a University Recreation and Well-Being staff member.
  • Must be enrolled part-time, at least 6 credit hours per semester for undergraduate students and 4 credit hours for graduate students at Oakland University.
  • Certification in Group Exercise instruction by a reputable agency is required.
  • Must obtain American Red Cross First Aid, CPR, and AED Certification upon hire
  • Must be able to lift at least 50 pounds.

 

SUPERVISION RECEIVED

  • Member Services Assistants report directly to the Member Services Coordinator
  • Member Services Assistants report indirectly to the Member Services and Technology Team Lead and the Assistant Director of Marketing and Engagement.
  • Additionally, Member Services Assistant may receive on-duty requests or instruction from any Rec Well professional staff member.