IT Support Intern
IT Support Intern
Location: New Boston, Michigan | On-Site | Part-Time | 25 hours/week
The role
You'll be the first line of support for end users at our New Boston facility — the person they call when something isn't working. That means real troubleshooting, not ticket-watching. You'll get hands-on time with hardware, networks, and the kind of plant IT infrastructure you don't see in a classroom.
What you'll do
- Provide first-level IT support for hardware, software, Microsoft Office 365, mobile devices, and connectivity issues- Install, configure, and support end-user devices: PCs, smartphones, tablets, and printers- Handle IT requests and incidents within the Brose Service Catalog- Assist with basic network and connectivity troubleshooting- Maintain accurate IT asset inventory in BITS- Update and maintain IT documentation- Troubleshoot technical issues and escalate when needed- Support hardware deployment and operating system upgrades, including a Windows 11 migration- Gain exposure to network and VLAN segmentation, device management, and plant IT infrastructure- Support ongoing IT projects: wireless access point replacement, end-user device upgrades
About you
- Currently pursuing a bachelor's degree in Computer Science, Information Systems, or a related field- Approximately two years from graduation (preferred)- Basic understanding of networking concepts — IP addressing, connectivity troubleshooting- Familiar with Microsoft Office 365 applications- Strong problem-solving instincts and the ability to explain technical issues clearly- Good communicator who takes customer service seriously- Eager to learn new technologies and build hands-on skills- Can work independently and with a team- Prior experience in technical support, IT, or customer service is a plus — not required