Service Now Intern

We Began As An Original. We Remain An Original At The Top Of The Convenience Industry. Our company invented the concept of convenience retailing. But we didn’t stop there. 7-Eleven® has captured the world with a proven willingness and ability to innovate. We were the first company in America to offer fresh-brewed to-go coffee. More than six million of our Slurpee® beverages have been sipped since 1966. And, to continuously stay ahead of the curve, we introduce more than 2,500+ new products each year.

With over 86,000 global locations, 7-Eleven Inc. is the world’s largest operator, franchiser and licensor of convenience stores and is also one of the nation’s largest independent gasoline retailers.  The company continues to achieve operational accolades, win awards in franchising and drive innovation in retail in the mission to make life a little easier for our guests by being where they need us, when they need us.

Launch your career with real-world impact. Our Internship Program gives you the opportunity to build deep experience in a specific functional area while contributing to a meaningful business project. Build your professional network, learn directly from senior leaders, and gain a behind-the-scenes view of how the business works - bringing our strategy to life. With guidance from a dedicated coach and opportunities to connect across the organization, you will build valuable relationships, broaden your business perspective, and finish the summer by showcasing your work to functional leaders.

The paid internship takes place during Summer 2027. You will gain practical experience, grow your professional network, and develop in-demand skills.

We are seeking a detail-oriented AI Analyst / AI Automation Specialist (ServiceNow Intern) to support AI-driven data analysis, document processing, automation workflows, and reporting initiatives relating to our ServiceNow Platform. This role focuses on using artificial intelligence tools, prompt engineering techniques, and structured workflows to analyze large volumes of unstructured data and produce accurate, actionable outputs.

This position is ideal for candidates early in their careers with hands-on experience using AI tools and a strong interest in automation, analytics, and AI-assisted reporting.

Key Responsibilities:

Use AI tools and large language models (LLMs) to summarize, classify, and analyze documents and reports.

Apply prompt engineering techniques to generate consistent, repeatable AI outputs.

Assist in building and maintaining AI automation workflows for reporting and analysis.

Review, validate, and refine AI-generated content to ensure accuracy and data integrity.

Support creation of AI-generated visual content, diagrams, and concept imagery.

Assist with AI-supported projects that will integrate with the ServiceNow platform.

Collaborate with cross-functional teams to support AI-powered reporting needs.

Document workflows, prompts, and processes for repeatable use and continuous improvement

Required Qualifications (Must-Have):

Currently pursuing a Bachelor's or Master's degree in Computer Science, Software Engineering, Data Science, Machine Learning, Mathematics, or a related field, with an expected graduation date at least one semester and no more than one year after the internship.

Foundational knowledge of artificial intelligence, machine learning concepts, and AI tools

Hands-on experience using AI for document analysis, text summarization, data extraction and reporting

Basic understanding of prompt engineering and structured prompting techniques

Strong written communication, analytical skills, and attention to detail

Ability to review AI outputs for quality assurance and make necessary adjustments

Strong organizational skills and ability to follow defined workflows