Learning & Development Intern

Department: People – Learning & Development
Location: Charlotte, NC – Americas Regional Office (ARO)
Employment Type: 10-Week Summer Internship (May 31 – August 6)
 

Job Purpose

The Learning & Development Intern will support the Americas Learning & Development team in enhancing the quality, consistency, and accessibility of learning resources across the region. The role will focus on optimizing OneLearn, DP World's Learning Management System (LMS), supporting the development of digital learning content, and documenting training coordination processes to improve operational efficiency and alignment with Global Learning & Development standards.

Key Responsibilities

Learning Management System (OneLearn)

• Review, update, and organize existing training materials and course content within OneLearn.
• Support LMS data and course clean-up initiatives to ensure regional learning content aligns with Global standard operating procedures (SOPs).
• Identify outdated, duplicate, or inconsistent learning materials and recommend improvements.
• Assist in maintaining accurate course information and a consistent learner experience across the region.

Digital Learning Content Development

• Support the design and development of eLearning courses, learning objects, and digital training resources.
• Assist in updating existing learning materials to improve clarity, engagement, and accessibility.
• Collaborate with the L&D team to create learning resources that support regional training initiatives.

Training Coordination & Process Improvement

• Document training coordination workflows, procedures, and best practices to support consistent execution across the region.
• Develop process guides, templates, and reference materials to improve training administration.
• Identify opportunities to streamline administrative activities and enhance the efficiency of L&D operations.

Qualifications

• Currently pursuing a bachelor’s degree in Human Resources, Learning & Development, Instructional Design, Education, Business Administration, or a related field.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and work collaboratively with stakeholders.
• Strong written communication and documentation skills.
• Interest in corporate learning, digital learning technologies, and process improvement.

Preferred Technical Skills

• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Familiarity with Learning Management Systems (LMS) or digital learning platforms.
• Exposure to eLearning authoring tools or instructional design principles is desirable.
• Ability to organize information and develop clear, user-friendly training documentation.

Expected Deliverables

• Updated and organized OneLearn course catalog aligned with Global SOPs.
• Reviewed and refreshed regional training materials.
• New or updated eLearning courses and digital learning resources.
• Documented training coordination processes, workflows, and reference guides.