2027 Integrated Services - Ford Pro Intelligence Junior Quality Analyst Internship

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Integrated Services at Ford creates and delivers innovative customer experiences by seamlessly integrating hardware, software, and services across Ford Blue, Model e, and Ford Pro. Our over-the-air (OTA) updates continuously enhance the customer experience, making Ford vehicles smarter and more valuable over time. We're building leading-edge connected digital platforms that will revolutionize how vehicles operate, how people interact with them, and the overall value they provide.

Ford Pro Intelligence provides telematics and fleet management services to our commercial and fleet customers. Ford Pro products and services serve as a foundational building block to Ford’s continued leadership and innovation in fleet/commercial vehicle market segments. Fleets are our future, representing a significant portion of vehicle sales and continual expected growth. 

The Ford Pro Intelligence Junior Quality Analyst Intern supports quality improvement across the Ford Pro Intelligence ecosystem by analyzing performance data, tracking issues, documenting requirements, and coordinating with cross-functional teams. This role helps turn customer and operational feedback into clear insights, timely resolutions, and product and process improvements.

Responsibilities
Be a Quality Champion: Take a role in identifying, investigating, and resolving quality issues related to key performance indicators (KPIs) across the Ford Pro Intelligence ecosystem.

Project Management & Communication: Develop and implement clear, concise management plans for quality-related projects, ensuring transparent communication with stakeholders at all levels.

System Documentation & Support: Document, maintain, and support system requests using our established intake process. Conduct thorough business discovery and clearly define project scope and requirements.

Become a Ford Pro Intelligence Expert: Develop a deep understanding of the Ford Pro Intelligence ecosystem, including our cutting-edge tech stack (Pro360, Salesforce, Marketplace) and how data and systems interact across all pillars. Support a seamless, integrated "one-stop-shop" experience for our customers.

Collaborate & Communicate: Partner with stakeholders across Ford Pro Intelligence (product, engineering, customer service, etc.) to develop comprehensive analyses and documentation. Communicate effectively and efficiently with production, managerial, and executive teams.

Reporting & Insights: Develop and deliver weekly and monthly reports to leadership, highlighting key quality metrics, trends, and improvement opportunities.

Documentation & Requirements: Author and maintain internal and external documentation, including requirements specifications, user guides, and training materials.

Bug Tracking & Management: Track bug progress, and escalate issues as needed to ensure timely resolution.

Data Analysis & Interpretation: Collect, analyze, and summarize development and service issues to provide valuable insights and recommendations.

Influence Product Design: Leverage lessons learned from quality feedback channels to influence product design and improve the overall customer experience.

Data-Driven Decision Making: Utilize data to drive decisions, but also be comfortable drawing conclusions with imperfect or incomplete information.

Creative Solutions: Think outside the box to find innovative solutions for customer issues, working with diverse teams to mitigate customer impact.

Minimum Qualifications:

• Pursuing a Bachelor’s degree in science or engineering
• Junior-class standing with an anticipated graduation date of Spring 2028 or sooner
• Minimum 3.0 GPA

Preferred Qualifications:

• Strong communication and presentation skills.
• Proven analytical abilities and advanced understanding of business functions, workflows, and processes.
• Experience with Salesforce, SharePoint, MS Forms and other industry Customer Reporting Management, PowerBI and JIRA
• Knowledge and familiarity with SQL
• High emotional intelligence in both professional and social settings with ability to establish and maintain influential relationships across the organization and with customers.
• Practical experience generating process documentation and reporting.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

This position ranges from $3,500-8,300 monthly.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: Click here to find out more about available programs and benefits: https://fordcareers.co/interns

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid with a requirement to be onsite four or more days per week. #LI-Hybrid