Tier 1 IT Support Intern, Spring 2027
Solvera Tech is an independent IT managed service provider in Orlando. We support medical practices, CPA firms, and law offices, plus a mix of other small businesses. We're hiring two Tier 1 interns for January to May 2027. You'll work real client tickets in Halo PSA from your first weeks. Our Tier 1 lead trains you, and every ticket you close gets reviewed, so you get specific feedback on your work.
What you'll do
- Work help desk tickets by phone and email: password resets, MFA, mailbox and printer issues
- Troubleshoot Windows and macOS workstations in Microsoft 365 and Google Workspace environments
- Use live IT & Cybersecurity tool set under supervision
- Write ticket notes that lead with root cause and resolution, and escalate cleanly to Tier 2
- Help set up new workstations and onboard client users
You're a fit if you
- Are currently enrolled in an IT, computer science, or cybersecurity program
- Can work in person at our Orlando office, Monday to Thursday preferred
- Know your way around Windows and can explain a fix calmly to someone who isn't technical
- Have reliable transportation to the Solvera Office
Bonus: CompTIA A+, Network+, or Security+ (earned or in progress), campus IT or help desk experience, or Spanish.
Additional information
Academic credit is welcome. Strong performers may be considered for a full-time Tier 1 role after graduation.
Solvera Tech is an equal opportunity employer.