Enterprise Systems Planning & Implementation Internship

Firm Summary 

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work. 

It’s not just about our global network of offices; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people. 

Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.

Our Technology Team

Technology at White & Case plays a key role in enabling our lawyers in practicing law around the world.

Our team comprises three functions: Business Services – who maintains, develops and supports our enterprise systems, Operations – who designs, builds and supports our communications and data center operations, and Technology Support – who provides desktop, audio visual and training support. Together we support our lawyers with leading edge technology and systems to deliver elite legal and best-in-class client service.

Globally-minded and diverse, our team covers a range of technical disciplines and business skill sets. This encompasses business analysts, data architects, application developers and engineering staff covering a range of technologies that include virtualization, cloud, networking, storage, collaboration services and security. We deploy the latest technology and hardware within our state-of-the-art offices. Our technical support staff support and train our people on the latest hardware and operating systems, remote working capabilities and mobile devices. Our Shared Services centers deliver Service Desk and Operations functions that support our colleagues and monitor Firm systems 24 x 7.

Working closely with our business services colleagues to support the Firm’s Finance, Human Resources, Marketing, and Knowledge systems, the Technology Department is at the heart of the Firm’s global operations.

Enterprise Systems Planning & Implementation Intern

The Enterprise Systems Planning & Implementation Intern will assist with the planning, implementation, maintenance and support of iManage document management system (DMS) platforms, related integrated applications, CNB systems and artificial intelligence (AI) capabilities implemented within these systems. These platforms support White & Case legal and administrative staff.

Flexible in approach, the Intern will be keen to develop professional knowledge in a fast-paced and stimulating environment. The Intern will work across a range of enterprise systems and applications, anticipate unforeseen challenges and demonstrate resilience and pragmatism when supporting system changes, upgrades, implementations and AI-enabled solutions.

Duties and Accountabilities1

• Assist with the planning, implementation, testing, maintenance and upgrade of iManage DMS, integrated applications, CNB systems and associated AI capabilities.
• Assist with the design, development, testing and maintenance of APIs and scripts supporting enterprise systems, integrations and AI-enabled functionality.
• Support the planning, configuration and rollout of AI-enabled features and integrations within supported enterprise systems.
• Help execute system, integration, API, script, AI-functionality and user-acceptance testing, document results and assist with the investigation and resolution of identified issues.
• Assist in developing, maintaining and executing scripts to support testing, administration, data validation, deployment, upgrades and AI implementation activities.
• Support application maintenance activities, including identifying, documenting and escalating software defects, configuration issues, integration failures or AI-output concerns.
• Develop an understanding of Firm business requirements, enterprise-system workflows, responsible AI practices and third-party solutions integrated with iManage and CNB systems.
• Assist with documenting API and scripting requirements, technical specifications, authentication methods, data mappings, automation workflows and support procedures.
• Assist with preparing system documentation, test plans, test cases, user guides and operational procedures for enterprise systems and AI-enabled functionality.
• Learn and follow Firm technology standards, project-management processes, change-control procedures, information-security requirements and support practices.
• Participate in technical projects involving on-premises and cloud-based enterprise applications, integrations, APIs, automation scripts and AI-enabled solutions.
• Research product releases, AI developments and platform capabilities relevant to supported systems.

Qualifications 

• Working toward a B.S. degree in Computer Science, Information Systems, Software Engineering, Data Science or a related field, or equivalent experience.
• Interest in enterprise applications, document management systems, AI-enabled technologies, API development, scripting, system integrations and technology implementation projects.
• Familiarity with API development, RESTful services, JSON, web services, scripting and system-integration principles is preferred.
• Understanding of RESTful services/JSON, how applications consume APIs, and the ability to read/interpret OpenAPI specifications is a plus.
• Ability to work across phases of the system development life cycle, including analysis, design, development, testing, implementation and support.
• Familiarity with OAuth and common authentication/authorization flows (e.g., client credentials, authorization code), along with experience using tools such as Postman to test and validate API calls.
• Experience with SQL for querying and validating data (e.g., supporting testing, troubleshooting or data-validation activities).
• Ability to analyze issues, document findings clearly and contribute to practical solutions.
• Strong attention to detail, organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Team-oriented, motivated and able to work effectively with technical and nontechnical stakeholders.
• Excellent verbal and written communication skills.
• Capable of learning new technologies, processes and business concepts with limited prior experience.

Location

• This role is based in Tampa, Florida